Customer Success Manager
18 hours ago
Singapore - Customer Success - Full-time - Intermediate
Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore.
We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world.
We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field
- SessionCam and just IPO’d in June
So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position
Will you join us on this journey?
Our Customer Success motto is “retention through VALUE” and the focus of the role is to help our customers achieve their business goals with the use of the Glassbox platform. It includes working closely with other teams such as Sales, Professional Services, and Product to maximize the customer's value from using our platform.
The individual's performance is based on specific metrics associated with customer retention, expansion, and advocacy.
**What You Will Do**
- **Relationship Management**: Partner with customers to create and implement Customer Success Plans, Establish trusted advisor relationships with key executive sponsors to align with their business goals; develop a consultative relationship to learn and understand their key initiatives
- **Value realization**:Understand business needs, use cases, data, and metrics identified to measure success in order to hold review sessions with key stakeholders
- **Account Management**:Define adoption and expansion strategies in collaboration with other team members. Own the business review process, and account health check
- **Communications**:Develop a communication cadence, and leadership on product updates that impact your customers activities and objectives; facilitate working sessions, training, product demos, executive briefings, and client appreciation activities
- **Product Adoption**: Drive product engagement and develop power users, as well as acting as the customer’s voice within Glassbox. Monitor platform activity
- **Project Management**:Facilitate business process optimization workshops and manage complex work efforts with customers and Glassbox team members
- **Product Expert**: Establish and maintain expert-level knowledge of product capabilities
**What You Will Need**
- At least 4 years in a customer-facing role as an Account Manager or Customer Success Manager in an enterprise SaaS technology environment
- Experience delivering SaaS solutions for enterprise business customers
- Solid understanding of web technologies
- Strong communication, presentation, relationship management, and project management skills
- High level of English both verbal and written
**Advantage**
- Experience with digital analytics solutions (Adobe Target, Adobe Experience Manager, Tealeaf, Heap)
- Knowledge of HTML, CSS, and JavaScript
-
Customer Success Manager
18 hours ago
Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time**JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...
-
Customer Success Manager
1 week ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
-
Customer Success Manager
6 days ago
Singapore ViSenze - Artificial Intelligence for the Visual Web Full timeViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...
-
Customer Success Manager
2 weeks ago
Singapore X0PA AI Full timeJoin to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...
-
Customer Success Manager
2 weeks ago
Singapore Cellebrite Full timeOverview Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...
-
Manager, Customer Success
1 week ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...
-
Customer Success Manager
18 hours ago
Singapore Glassbox Ltd. Full timeGlassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...
-
Customer Success Manager
1 week ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
-
Customer Success Manager
1 week ago
Singapore REFINITIV ASIA PTE. LTD. Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.We are looking for a highly motivated and hard-working professional to join our Customer...
-
Customer Success Manager
3 days ago
Singapore LSEG Data & Analytics Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer...