Customer Success Manager

18 hours ago


Singapore Aspire Full time

Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer Success function. Reporting into the VP of Customer Success, you'll play a pivotal role in delivering outstanding service across our client portfolio. You'll proactively build strong relationships, drive engagement, and ensure exceptional client experiences that lead to satisfaction, retention, and growth. This is a rare opportunity to join a fast-growing business at an exciting stage, supporting the build-out of a new global function and acting as the first Customer Success hire in APAC. Key Responsibilities Manage relationships across a range of clients, supporting them in building effective marketing strategies, identifying innovation opportunities, and exceeding performance goals. Cultivate strong client partnerships by understanding their unique needs, ensuring long-term success and satisfaction. Drive revenue expansion from existing accounts by spotting upsell and cross-sell opportunities while maintaining high retention. Oversee customer onboarding, campaign execution, and ongoing



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