Director, Customer Success

17 hours ago

Singapore Qlik Full time

Overview Get AI-powered advice on this job and more exclusive features. Description: What makes us Qlik? A Gartner Magic QuadrantTM Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Director, Customer Success (APAC) Role: The Director, Customer Success (APAC) is responsible for leading Qlik’s Customer Success organization across the Asia-Pacific region — driving adoption, expansion, and retention outcomes for customers using Qlik’s Analytics & AI and Data Integration solutions. This leader will oversee both Customer Success Managers (CSMs) and Customer Success Engineers (CSEs), ensuring a unified, outcome-driven engagement model across segments and markets. The ideal candidate combines deep customer success expertise with operational rigor, strong commercial acumen, and the ability to inspire teams and customers alike. Responsibilities Lead the APAC Customer Success Organization Manage, coach, and develop regional CSMs and CSEs to deliver measurable business outcomes for customers. Foster a “no-surprises” culture — ensuring executive visibility, renewal predictability, and clear action plans for every top

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