Order Management Specialist

4 days ago

Singapore GOAT Full time

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logístical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

**In this role you will**:

- Ensure orders are received and shipped on time while following the appropriate order flow with compliance to organizational policies
- Communicate with fulfillment teams throughout the country to escalate priority orders and guarantee timely service
- Troubleshoot order issues to ensure existing orders continue to move quickly through fulfillment
- Collaborate with management to improve systems and supply chain efficiency
- Make quick and financially sound decisions around inventory and customer satisfaction
- Prepare weekly and monthly operation reporting

**We are looking for**:

- 2+ years of experience in inventory control, customer service, or order management
- College degree preferred, but not required
- Proactive problem-solver and process-improver
- Highly organized with demonstrated attention to detail
- Excellent coordination skills — adjusting actions in relation to others' actions
- Customer Service — passionate for serving customers through their daily work
- Proficient in Microsoft Excel
- GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

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