Customer Order

1 week ago

Singapore INNIO Full time

What if energy supply could be sustainable, affordable, and reliable at the same time? With its powerful Jenbacher and Waukesha gas engines, INNIO brings

energy solutions for today and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work?

We're searching for a **Customer Order & Fulfillment Specialist **in Singapore. Join our team now

The Customer Order & Fulfillment Specialist is responsible for customer order management and fulfillment in relation with transactions of spare parts for gas engines in our APAC region.

The main objective is providing a premium service to achieve high customer satisfaction. The spare parts must be delivered on time to ensure that engines keep running. The customer specialist serves as the first point of contact to the customer and the internal service engineer organisation for all parts delivery related topics.

This starts from supporting identification of the right part number, order entry and booking, selecting the correct price and discounts, checking parts availability, ensuring smooth warehouse hand-over and correct world-wide export, import and transport, verifying delivery, and reacting to potential customer questions and complaints.
**In this role you will be responsible for**:

- Managing and executing customer orders, returns and complaints related to any kind of external and internal spare part orders and transactions.
- Own on-time shipping (OTS) for the assigned group of customers.
- Striving to meet customer request dates, reduce processing cycles and keeping the backlog of orders to a minimum.
- Knowing and managing the customers. Understanding the customers’ needs and special requirements.
- Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management (request date, promise date, rescheduling and changes), management of big order quantities, shipment tracking, documents management.
- Monitor and track delivered exchange and core parts, work with customers and regional services to ensure timely return
- Ensure correct order documents with regards to accuracy, clarity, quality, and timelines.
- Conduct and participate in customer meetings and reviews
- Coordinate and communicate cross-functionally to obtain commitments regarding short cycle demands and customer escalations
- Work cross-functionally with Regional Services teams, and colleagues eg. from central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance.
- Support system and process improvements of new system releases and enhancements.
- Follow and execute mandatory EHS trainings and immediately report the incidents and near misses as required.

**Your profile**:

- College or university degree in Economics, Logistics or International Trade
- At least 1-years work experience in Customer Service/ logistics/ international trading
- Advanced command of English and preferably 1 additional language (German or others)
- Strong Customer and Service mindset
- Knowledge of export & import regulations, terms and processes
- Excellent communication skills, in a technical context and complex situation

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