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Customer Service

3 weeks ago

Singapore Misumi South East Asia Pte Ltd Full time

**Responsibilities**:

- Prepare quotations and process purchase orders from customers
- Process claims arising from shipment delays, defective items, wrong pricing, etc.
- Rectify part number errors and request for lead time changes to suppliers
- Liaise with stakeholders on customers’ orders
- Promote Web Ordering System to customers

**Requirements**:

- Diploma holder and above
- Minimum 2 years of experience in order processing and handling of customer’s enquiries
- Possess a service-oriented mindset with excellent customer service skills
- Good communication and interpersonal skills
- Able to work independently with mínimal supervision and is a good team player
- Able to work under pressure
- Meticulous and organized
- Able to multi-task and work in a fast-paced environment
- Proficient in MS Office (especially in Microsoft Excel)
- Immediate availability will be an added advantage

**Working hours**:
Monday to Friday: 9:00am to 6:00pm

Saturday/PH: 9:00am to 3:00pm (scheduled by supervisor based on duty roster)

Duty Allowance will be paid for working on Saturday and PH.

**Job Type**: Permanent

**Salary**: $2,610.00 - $3,000.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Order entry: 2 years (preferred)