Customer Order Management Specialist
4 days ago
Job Description: **Industry: US MNC Automotive industry** **Location: Ang Mo Kio** **Working hours: 830am 530pm (Monday to Friday)** **Customer Order Management Specialist** - Meet Customer Requirements (volumes, delivery paperwork, required PCL assessments, Labelling, etc.) - Process Customer Orders in ERP - Manage variations and confirm/agree shipment plans with customer - Identify and React to Abnormalities at Shipping Point and through Plant Delivery - Support new Launches and system custoffs and setups - Ensure COM activity is in compliance with the COM specific requirements - Ensure up to date demand in the ERP system by processing customer orders - Enure ERP Customer demand is up to date and correct in system. Correct customer SAP scheduling agreements. - Be familiar with Customers Manuals -> understand customer EDI and labelling process, paperwork, etc. - Maintain customer orders in ERP system to ensure accuracy. - Update customer releases for non-EDI in error - Ensure available long term customer demand is loaded in SAP - Management of difficult customer shipping requirements - Manage customer variations and coordinate with Production planning and scheduling the required adjustment to the build plans. If necessary propose alternative shipping plans. - Follow escalation process for demand variation and potential customer risks - Coordinate with production planning that part are available as per customer demand - Raise outbound premium freight request and obtain approval if required. - Trigger shipments to customer inline with requirements & the agreed shipping plan - Coordinate shipments: communicate with customer carriers, shipping schedules within customs timings and rules, and documentation needs - Trigger ERP shipment, provided adequate stock available and inline with customer requirements. - Confirm / agree shipment plans with customer. - Ensure Shipments match customer requirements: volume, timing, paperwork, labelling, ASNs. - Monitor and respond to customer messages and metrics within allowed timings and through customer preferred means of communication. - Monitoring and continuous improvement for all COM elements. - Ensure COM specific monitoring files are regularly updated and anomalies managed. E.g. SAP, customer arrears metrics posted on the OMS. - Ensure continuous improvement of the COM process. Ensure compliance to any COM related completion assessment / O.S.A gaps. - Ensure compliance with scheduling OS Assessment (COM related section). - Provide OSA and action plant for improvement as required. - Support new launches and system custoff and setups - Support / coordinate Customer related cutoff activities for new launches; New sales orders setup, check EDI setting inside new customer sales orders, stock cutoffs, etc. - Check that all customer-related setup is done (specific labeling, paperwork, master data, etc) **Qualifications / Requirements** - Diploma holders in related field - Systems (SAP and Excel) skills - Results-driven and good problem-solving skills - At least 2 3 years of relevant experience preferred - Ability to develop good working relationships with manufacturing / lean teams and colleagues - English and other language skills adapted to the key customer base where possible **People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.** **Tel: 6950 9741** **EA License Number: 02C4944** **Registration Number: R1106021** **Posting Personnel: Sherry Yeoh Xianni
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