Customer Account Specialist

1 week ago

Singapore PERSOL Full time

Job Details Working hours: Monday – Friday 8am – 5pm; able to work from 7am to 4pm depending on business needs 1 yr contract (convertible to perm)Job Scope Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner. Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction. Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process. Liaise with demand planning team to get updated customer's Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed. Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions. Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues. Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements. Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment. Co-ordinating Returns Merchandise Authorizations (RMA's), working with customers, Quality team, Sales, and logistics. Work with finance team on credit hold issues, follow up with

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