Customer Service Specialist

1 day ago

Singapore ANRADUS PTE. LTD. Full time

Industry/ Organization Type: Supply Chain
- Position Title**:Customer Care Specialist**:

- Working Location: Tampines (Transport Provided)
- Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
- Salary Package**:Basic Salary (Up to $3,200) + AWS + Variable Bonus**:

- Duration: Permanent

**Key Responsibilities**
- Process and fulfill orders promptly and accurately, from receiving to delivery.
- Respond and follow up to customer inquiries, feedback, and orders.
- Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
- Manage documents like certificates of analysis/ compliance and inspection statuses.
- Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
- Create, collect and manage sales data, customer contact information and reports.
- Keep a well-organized filing system for easy access to work documents.
- Suggest ways to improve management systems to your supervisor.
- Other necessary tasks as assigned.

**APPLY NOW**
- Excellent communication skills.
- Competent with MS Office and computer skills.
- Preferably with at least 1 year of relevant work experience.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

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