Order Management Specialist

**JOB SUMMARY**

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels - retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

This position learns all end to end purchase order management activities and communicates with cross functional teams for their assigned categories within a brand for our Global business. This position also supports reports generation and analysis as needed.

**KEY RESPONSIBILITIES**

**Order management**
- Co-ordinate with Global Business Partners on order submission within the required timeline
- Ensure timely order placements, acceptance and revisions to vendors
- Maintain and update accurate ship dates, quantities, costs and descriptions on purchase orders
- Follow up on the purchase order, shipping and receiving status
- Monitor order fulfillment & shipment tracking status and provide to internal and external stakeholders and Global systems

**Communication**
- Collaborate with US Merchandising teams on SKU setup process and SKU availability to support on time purchase order creation
- Work closely with Sourcing and Logistics to support timely delivery of goods to all markets
- Collaborate with Global Sourcing and negotiation with vendors to improve timely acceptance and on time delivery
- Communicate relevant ordering information updates to Global partners, Sourcing team and vendors
- Participate in calls with Global cross functional teams

**Reporting and analysis**
- Run weekly/monthly reports for internal and external stakeholders
- Participate in analysis of shipment timing to support the monthly revenue forecast

**Others**
- Participate in cross-functional initiatives or projects
- Share best practices among the team to improve and drive efficiency
- Other tasks assigned by supervisor on an ad hoc basis

**QUALIFICATIONS**
- Proficient in Microsoft Excel. Knowledge of Microsoft Access is an advantage
- Meticulous and detail-oriented with strong follow through
- Strong analytical, problem solving and organizational skill
- Excellent written and verbal communication skills
- Ability to prioritize and work in a fast paced, collaborative environment

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a USD 5 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have 140 associates over functions such as corporate social responsibility, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The South East Asia team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.