Call Centre Customer Service Agent

11 hours ago


Central Singapore SIBLINGS ASIA PTE. LTD. Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Contract**Salary**
- $2,200 - $3,500 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 141636**Job Views**
- 1Roles & Responsibilities

My client is looking out for**:Call Centre Customer Service Agents
Manage customer disputes and issues in a positive manner

Interacts effectively with the Operations team, business partners, and internal departments

Identifies opportunities to improve processes and services

Interacting with members who may have serious chronic conditions, physician practices, insurance carriers, health plans, and pharmacy operations team members

Answering inbound and outbound calls

Route calls to appropriate department(s)

Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities

Engages in both inbound and outbound voice and chat

Work 12 hourly shifts morning or night, and be on 2 days off after 2 consecutive days of work

**Job Requirements**

Ability to communicate with consumers, demonstrate great active listening skills, research/troubleshoot the inquiries, educate consumers and document results

Demonstrated proficiency in Microsoft Office Word, Outlook, Internet and other software’s

Customer Service, Healthcare or Pharmaceutical/Shipping experience highly preferred

1-3 years in a customer call center service environment

Effective and diplomatic oral communication skills

At least a Diploma?Advanced Diploma/Degree in any discipline

EA License: 21C0699
- EA Personnel No: R1433182Tags

call

centre

customer

service

agent



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