Guest Service Agent

5 days ago

Singapore HARILELA HOTELS (SINGAPORE) PTE LTD Full time

At **Holiday Inn® Hotels & Resorts **, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre **is looking for a **Guest Services Agent (Call Centre) **who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

**Responsibilities include, but are not limited to**:

- Update whiteboard on F&B promotions, room service menus and status of restaurant reservations
- Enter information from guest comment cards into computer system
- Process all incoming calls from and to external and in-house guests
- Answer guests' enquiries
- Assist guest with international call connections and directory enquiries
- Record wake up calls request and conduct wake up calls
- Take messages for guests and key into OPERA
- Take in all guests' requests, including: F&B booking, room service orders, laundry service and room making requests
- Forward guests' request to relevant departments through FCS system and monitor the status

**What We Need From You**
- Prior experience with general knowledge of front office operations will be an advantage
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Able to read, write and communicate in English
- Excellent communication, team management skills and service orientation
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

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