Application Support Analyst

6 days ago

Singapore UARROW PTE. LTD. Full time

The Technical Application Support Analyst is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily.

He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience in developing power point presentations

**Key Responsibilities**
- Study production recurring issues & incidents and work with SMEs to develop KB’s / SOPs
- Work with L1 / L2 support team and onboard KBs/SOPs regularly
- Review current KBs/SOPs and enhance / update / revise with latest information
- Story teller via power point presentation
- Act as main liaison between L1 & L2 support, also on case basis with L3
- Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation
- Track team KPIs/KPOs
- Organize, attend and participate in key incident / problem related meetings
- To provide support on rotational shifts or 24/7 on call support as required.
- Technical skills with Oracle, Sql, Unix, Java or Python or Dot net, etc.

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