Application Support Analyst

4 days ago

Singapore Sanderson-iKas Singapore Pte Ltd Full time

We are looking to speak to Application Support Analysts **Responsibilities** Application Monitoring Responsibilities - **Supervision**: Oversee daily and monthly processes, addressing user requests in partnership with project, infrastructure, and production teams. - **Support**: Manage overnight batches during Singapore morning/afternoon hours, ensuring swift analysis and resolution of issues to minimize downtime. - **Reporting**: Generate daily, weekly, and monthly reports on data quality for the risk chain, with a focus on intensified monthly activities. Incidents and Requests Management - **Application Support**: Provide level 1 and level 2 support to business users, including traders, risk managers, market risk operators, and back-office/middle-office analysts. - **Incident Management**: Analyze and manage incidents, problems, and requests effectively. Problem Management and Continuous Improvement - **Collaboration**: Work with the build team to prioritize problems and track resolutions, contributing to long-term solutions. - **Non-Functional Requirements**: Provide non-functional requirements for implementing monitoring as code whenever applicable. Mindset and Skills - **Proactive Approach**: Maintain a proactive mindset regarding security, incident prevention, productivity, and service quality improvement. - **Capital Markets Knowledge**: Demonstrate a strong interest in and understanding of capital market functions. **Requirements**: - **Certification**: ITIL certification. - **Domain Knowledge**: Strong understanding of the Capital Markets domain and related market activities. - **Software Proficiency**: Relevant experience with Asset Control software. - **Financial Instruments**: Familiarity with financial instruments (Bonds, Rates, Equity, etc.), trading lifecycle, and market data. - **External Data Sources**: Experience working with external sources like Bloomberg and Reuters. - **Static Market Data Expertise**: Knowledge of data types, sources, and uses within financial systems, including reference and price data. - **Technical Skills**:Strong proficiency in SQL. High-level proficiency in Unix/Linux scripting. Knowledge of XML, PL/SQL, MQ, CFT, and Control-M. Familiarity with monitoring solutions (e.g., ITRS Geneos, Elastic Search). - **Key Abilities**:SLA & KPI management, effective client communication, and interaction. Predictive analysis, consulting, and escalation management. Risk analysis and project execution. Appetite for continuous improvement and automation. - **Soft Skills**:Excellent communication and interpersonal skills. Strong analytical and troubleshooting skills. Ability to work well under pressure. Autonomous, self-motivated, and a strong team player. Diligence and perseverance in achieving goals, along with effective time management. **Shift Timings** - Work hours : 8:45am - 6:30pm SGT and shift rotation 5PM - 2AM SGT - Rotational Week-end support. "Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086. Personal data collected will be used for recruitment purposes only. **EA Registration No.**: R21101138 - Wong Sin Yee iKas International (Asia) Pte Ltd **ROC No.**: 200914065E | **EA License No.**: 16S8086

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