Application Support Analyst

1 day ago


Singapore SAGL CONSULTING PTE. LTD. Full time

Job Summary The Application Support Analyst ensures smooth operation, maintenance, and reliability of business-critical applications by providing user support, resolving incidents, and coordinating with technical teams to optimize performance. Key Responsibilities Monitor and maintain application performance, availability, and security. Perform health checks, backups, and apply patches or upgrades. Handle incident management-troubleshoot, resolve, and escalate as needed. Provide user support, guidance, and documentation. Collaborate with developers, IT, and operations teams for testing, integration, and performance tuning. Maintain accurate records and prepare performance reports. Support business continuity and process improvement initiatives. Provide on-call support for critical issues. Required Skills & Qualifications Bachelor's degree in Computer Science, IT, or related field. 3-5 years' experience in application support or related roles. Strong knowledge of application architecture, databases (SQL/NoSQL), and troubleshooting tools. Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++). Experience with REST APIs, web backend, and DevOps CI/CD is an advantage. Strong analytical, communication, and documentation skills. Proficiency in English (verbal and written). Preferred Qualifications Knowledge of ITIL processes, cloud platforms (AWS/Azure), and monitoring tools. Familiarity with security and compliance standards. #ApplicationSupport #ProductionSupport



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