Application Support Analyst

2 days ago


Singapore Sagl Consulting Full time $60,000 - $80,000 per year

Job Summary

The Application Support Analyst ensures smooth operation, maintenance, and reliability of business-critical applications by providing user support, resolving incidents, and coordinating with technical teams to optimize performance.

Key Responsibilities

  • Monitor and maintain application performance, availability, and security.
  • Perform health checks, backups, and apply patches or upgrades.
  • Handle incident management—troubleshoot, resolve, and escalate as needed.
  • Provide user support, guidance, and documentation.
  • Collaborate with developers, IT, and operations teams for testing, integration, and performance tuning.
  • Maintain accurate records and prepare performance reports.
  • Support business continuity and process improvement initiatives.
  • Provide on-call support for critical issues.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 3–5 years' experience in application support or related roles.
  • Strong knowledge of application architecture, databases (SQL/NoSQL), and troubleshooting tools.
  • Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++).
  • Experience with REST APIs, web backend, and DevOps CI/CD is an advantage.
  • Strong analytical, communication, and documentation skills.
  • Proficiency in English (verbal and written).

Preferred Qualifications

  • Knowledge of ITIL processes, cloud platforms (AWS/Azure), and monitoring tools.
  • Familiarity with security and compliance standards.
ApplicationSupport #ProductionSupport

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