Telephone Operator

4 days ago


Singapore HOTEL ROYAL LIMITED Full time

JOB SCOPE

The Telephone Operator will provide efficient telephone services by answering calls promptly and in a courteous and helpful manner.

JOB RESPONSIBILITIES

1. Receive, acknowledge and relay all incoming calls on the switchboard and telephone in the department to the parties concerned in a fast, accurate and courteous manner.

2. Ensure that telephone courtesy and techniques are put into practice.

3. Input the wake-up calls requested into the FCS system and ensure that it is promptly executed.

4. Take note of daily events and new instructions on the white board in the Telephone department.

5. Check and record incoming faxes and distribute to respective departments concerned.

6. Assist guests and staff on general enquiries and connection of overseas calls.

7. Furnish maximum information related to the Hotel to guests or other related parties, provided that

the information is not deemed confidential such as management policies, rules and regulations and guests

information.


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