Regional Account Director

JLL supports the Whole You, personally and professionally.

Regional Account Director
Work Dynamics

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the Asia Pacific region, achieving the Client’s regional outsourcing objectives of cost savings, consistency and risk management.

MAJOR RESPONSIBILITIES
Leadership (where applicable)
Establishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery
Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
Ensures the account team is high performing
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management
Serves as single point of contact for Jones Lang LaSalle’s regional service delivery and escalation point
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Manage relationships with key stakeholders in the Client’s organization
Develop and implement a business plan which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account
Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

Financial Management
Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
Meet the agreed growth targets for the account.
Look for opportunities to cross-sell services.
Responsible for collection of fees from client and tracking of outstanding payments.

Contract Management
Ensure adherence to the contract
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Implement and manage the change control process
Manage the governance process for the account

Operations
Responsible for direct management of all resources involved in the delivery of services. Eg. recruitment, performance assessment etc.
Actively manage the professional development of all direct reports
Prepare and implement a Succession Plan for the account
Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
Develop and implement standard operating procedures and processes for the account
Develop, implement and manage all regional initiatives and programs for the account
Drive client specific initiatives such as savings targets, benchmarking and best practices
Source, transfer and implement best practices to the account
Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
Establish consistency in the monthly reporting in each country
Prepare regional reporting to the satisfaction of the Client

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA

Ideal Experience
Minimum 10 years’ experience in Facilities Account Management
Tertiary qualifications in Facilities Management / Engineering will be advantageous
Has handled complex account structures, either running multiple teams, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth
Has handled a P&L

Critical Competencies for Success
Technical Competence
Understands all Technical Processes and impact on delivery services (SOW)
Running of schedules, budgets, contracts, invoices, processes

Quest for Excellence
Account delivery optimization and continuous improvement
Performance Management of the delivery team

Problem Solving & Strategic Thinking
Ability to connect technical matters with monetary and business
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Proven ability to employ holistic approaches and looks at long term solutions

Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines

Other Personal Characteristics
Demonstrated superior client relationship skills - able to interact and interact face to face with external cl