Apac Regional Account Director, Work Dynamics

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Position Summary
The APAC Account Director role brings together multiple services within JLL to partner with the JPMC Global Real Estate (GRE) Advisory team to lead the partnership, developing and delivering comprehensive strategic solutions for JPMC’s Global Real Estate (GRE) portfolio across Asia Pacific.
The APAC Account Director (RAD) is responsible for ensuring a high level of client satisfaction, establishing and managing the core service delivery and leadership team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations including developing and delivering financial budgets with respect to the property portfolio of JPMC throughout the APAC region (Japan, Korea, China, Hong Kong, Taiwan, Philippines, Australia, New Zealand, Singapore, Malaysia, Vietnam, Thailand and India) as well as building strong & sustainable relationships within JPMC GRE organization. The role will partner with GRE to define priorities that formulate annual strategic account plan focused on continued improvements and innovation connecting the account delivery model with JLL and industry best practices.
Working Environment
The role will be based in Singapore at the JPMC office, requiring close collaboration with GRE Advisory team and Cluster Leads.
Supervisory Responsibilities
The RAD leads a team of talented individuals to deliver an integrated multi-disciplined service to JPMC across their APAC portfolio. The services provided consist of facilities management, project management, portfolio strategy, transaction management and lease administration.
Strategic Leadership & Governance
The RAD is accountable for developing and implementing an account plan which will achieve the desired outcomes and ensure a healthy long-term relationship. The RAD ensures the Regional Operations Director is providing strategic leadership, enabling operational excellence through the ROD across the services, anticipates client needs and delivers to outperform on the key performance indicators within the contract whilst supporting to build the financial plans to strive to exceed targets. The RAD creates and manages high performing teams which not only deliver operational excellence but also keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities and success.
The ROD is responsible for execution of financial plans; the RAD leads financial strategy and holds ultimate accountability for targets.
Role & Responsibilities
Leadership
- Establishes the vision and strategy of the regional account plans and ensures the client receives exceptional delivery
- Understands client’s key business drivers, focuses the team to ensure those priorities are aligned with our deliverables
- Ensures the account team is high performing
- Hires, attracts and retains a team of top talented employees; improves team performance through regular coaching and feedback; provides recognition
- Focuses the team on achieving ‘One JLL’ in the eyes of the client
Client/Stakeholder Management
- Serves as single point of contact for JLL’s service delivery and escalation point
- Accountable for the service delivery to meet contractual obligations of JLL
- Builds and manages relationships with key stakeholders in client’s organization
- Develops and implements a business plan which meets JPMC’s and JLL’s objectives for the account
- Develops and maintains a detailed understanding of JPMC’s business and key factors influencing their requirement for our services
- Manages new scope effectively
Financial Management
- Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
- Lead the development of the property budgets and forecasts in accordance with the financial timetable.
- Meets the agreed growth targets for the account.
- Looks for opportunities to cross-sell services.
- Responsible for collection of fees from JPMC as well as tracking of outstanding payments.
Contract Management
- Ensures adherence to the contract requirements and intents
- Responsible for the achievement of key performance indicators, service levels and other measures as contracted
- Mitigates any CPI / KPI liability
- Lead contract change strategy and collaborate with global and regional teams to enable execution via ROD
Strategy and Partnership
- Conducts annual planning sessions in collaboration with JPMC GRE Advisory and Cluster Leads to define priorities and formulate annual account plan
- Through the Regional Operations Director drives operational excellence across all services delivered
- Actively manages the professional development of all direct reports
- Prepares and implements a succession plan for the acco