Regional Account Director

JLL supports the Whole You, personally and professionally.

Regional Account Director

Job Summary
This position reports to the Group Account Director for Life Science, APAC. This APAC Cluster Lead is responsible for ensuring a high level of client satisfaction, establishing, and managing the Sub-Cluster Leads and operations teams, rolling out global programs in their respective region, as well as ensuring consistency in processes, systems and reporting.

The role also ensures efficient and consistent service delivery which meet contractual obligations with respect to the property portfolio of the client throughout the cluster region, achieving client’s outsourcing objectives of cost savings, consistency and risk management.
Job Responsibilities
- Governance partner with client to ensure alignment with regional objectives at the regional level.
- Responsible for financial and operational delivery within the APAC region.
- Ensures compliance with all client’s policies and procedures in a GxP environment.
- Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
- Strives to improve service performance in respective region.
- Achieves and exceeds goals including performance goals, budget goals, team goals.
- Leads by example.
- Sets goals and expectations for direct reports using the performance review process and holds the Sub-Cluster Operations Leads team accountable for successful performance.
- Ensures that expectations and objectives are clearly communicated.

Soft Skills and Experience
- Ability to build positive relationships with client in order to speedily resolve regional problems and identify opportunities for best practice sharing within the region and globally.
- Communicates using appropriate styles, methods and timings.
- Role Models enthusiasm and energy about their work and encourages others to do the same.
- Demonstrates resourcefulness when acquiring additional professional expertise.
- Uses tact and diplomacy to exchange information and handle sensitive issues.
- Project a professional demeanor with colleagues, clients and their customers.
- Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
- Excellent interpersonal, written and verbal communication skills.
- Self-motivated and capable of leading and inspiring a regional team.
- Ability to maintain an objective and positive focus through periods of high and sustained work pressure.

**Qualifications**:

- 15+ years’ experience in leading internationals key accounts or large national accounts preferably within the life science industry.
- Has handled complex account structures, either running multiple teams, across multiple locations and countries.
- Deep understanding of the agreed contractual and commercial obligations of the account.
- Strong facility management experience, with a proven track record of creating clear and attainable performance objectives, leveraging resources to develop competitive solutions for the customer.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.