Reception Manager

19 hours ago

Singapore The Rock School Climbing Gym Full time

We’re looking for a fun-loving and conscientious individual to join our team of staff in spreading our love of sports climbing to the community in a pleasant and beginner-friendly gym.

**No bring home work Only reception duty.**

**Mon, Tues, Wed - 1030am - 430pm**
**Thurs - 430pm - 1015pm**
**Sun - 245pm - 915pm**
- Sport climbing experience with SNCS Lvl 1 and Lvl 2 is a big plus
- Additional ad-hoc opportunities available

Job Scope

**1) Gym Operations**
- Ability to maintain a pleasant, safe climbing and working community is a must. Prior customer relations management experience is a big plus.
- Staying updated of gym programmes, offerings, and updates.
- Handling customer enquiries and complaints over counter and on social media
- Upselling of relevant gym programmes and offerings.
- Administrative documentation of classes / schedules / payment etc
- Conducting belay verification for customers (Relevant rope skills training will be subsidized. Existing SNCS L2 lead certification and competency is a big plus)
- Ability to facilitate and conduct beginner climbing programmes independently is a must

**2) Management of Pro shop**
- Sound understanding of climbing products on offer and provide relevant recommendations (Relevant training will be provided)

**3) Management of staffs on-duty**
- Managing staff breaks
- Ensuring code of conduct for staff on shift
- Provide assistance to staff on
- duty, where required

**4) Problem solving and decision-making independently**
- Incident reporting and crisis management will be a plus

**Job Types**: Full-time, Part-time
Part-time hours: 31 per week

**Salary**: $1,200.00 per month

**Benefits**:

- Gym membership

Schedule:

- Day shift
- Late shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Overtime pay

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