Head, Customer Business

1 day ago

Singapore SAESL Full time

**About SAESL**
- A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.
- Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.
- World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
- Industry’s best turnaround time for Component Repair.
- State-of-the-art engine test facility.
- 1,500 employees supporting customers across 6 continents.

**Why Join SAESL**
- Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
- Training/Career Progression Opportunities
- Job Security

**Responsibilities**
- The control, administration and allocation of duties of all staff under his/her charge
- Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction
- Develop and grow new customer accounts
- Provide guidance to the team in resolving issues and investigation of customer issues
- Review CR induction performance to be in line with business needs
- Work with Commercial Team on the negotiation of contracts and agreement with customers
- Provide coaching, training and development to the team to achieve high performance
- Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area
- Provide feedback to the Company regarding service failures or customer concerns
- Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers
- In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group
- Performs other related duties as assigned

**Requirements**:

- Engineering/Business Degree with at least 5 years of experience in component repair business
- Proven track records in sales for aviation component repair
- Excellent organisational and leadership skills
- Strong communication and interpersonal abilities with customer-oriented mindset
- Excellent knowledge of MS Office, databases, SAP and information systems
- Job Functions-:
- Customer Business- Job Type-:
- Permanent- Location-:
- Singapore

  • Country Head, Latin America

    2 weeks ago

    Singapore Singapore Business Federation Full time

    The Country Head oversees the Latin America region. Working closely with the Executive Director and Director, the Country Head builds market strategies into actionable plans aimed at increasing awareness of and motivating action towards Singapore companies' internationalisation effort for the Latin America region. **Responsibilities**: - To lead and...

  • Head of Compliance

    2 weeks ago

    Singapore Singapore E-Business Pte. Ltd. Full time $150,000 - $250,000 per year

    SGeBIZ – Head of ComplianceJob Description – September 2025We are seeking an experienced and proactive Head of Compliance to lead and enhance the compliance function at SGeBIZ, a MAS-regulated Major Payments Institution. This role is pivotal in ensuring SGeBIZ's operations comply with all relevant regulatory requirements, particularly those set by the...

  • Head of Business Operations

    2 weeks ago

    Singapore TVS DIGITAL PTE. LTD. Full time

    Head of Business Operations (GTM & Customer Ops)This is a critical leadership role responsible for Go-to-market & Customer operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for leading the Go-To-Market to drive demand generation...

  • Head of Business Operations

    2 weeks ago

    Singapore TVS DIGITAL PTE. LTD. Full time

    **Job Description : Head of Business Operations (GTM & Customer Ops)** This is a critical leadership role responsible for Go-to-market & Customer operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for leading the Go-To-Market to drive...

  • Head of Customer Service

    3 days ago

    Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Our client is a pioneering Medical Technology (MedTech) company dedicated to transforming healthcare through innovative medical technologies, digital health solutions, and patient-centered care. They are now seeking a **Head of Customer Service**to lead and optimize their customer service operations, ensuring an exceptional experience for healthcare...

  • Deputy Head of Business Solutions

    1 day ago

    Singapore Cultivar Asia Pte Ltd Full time

    The hiring company is an Accounting and Corporate Secretarial firm, looking to hire a **Deputy Head of Corporate Secretarial **to assist and support the Head of Corporate Secretarial in Singapore. - Support the Head of Business Solutions in establishing and revising corporate strategy that are in line with the company's strategic alignment - Support the Head...

  • Head of E-mail Automation

    2 weeks ago

    Singapore TÜV Süd Customer Engagement & People GmbH Full time

    **Tasks** - As the Head of E-Mail Automation, you will lead our efforts in leveraging the E-Mail marketing platform execution and best practice to enhance customer engagement, drive revenue, and optimize operational efficiency. You will lead a team of E-Mail automation specialists and be responsible for developing and executing strategies that utilize...

  • Head of Business Development

    2 weeks ago

    Singapore URBAN RENEWABLES PTE. LTD. Full time

    **Role Overview** Urban Renewables is aiming to shape the city of the future by developing and investing in sustainable energy solutions. We currently supply Solar and Electrical Vehicle charging points to many companies and condominiums in Singapore. With a small team we have large ambitions and growth potential. This is a full-time on-site role in...

  • Head of Customer Experience

    1 week ago

    Singapore SALLING SEARCH PTE. LTD. Full time

    Salling Search is recruiting a **Head of Customer Experience **for a reputable ship owner and operator based in Singapore. **Responsibilities**: - Work closely with various team in rolling out customer service designs, programs and initiatives geared towards customer excellence - Oversee the development as well as execution of a CS capability and training...

  • Head of Digital Marketing Analytics

    2 weeks ago

    Singapore TÜV Süd Customer Engagement & People GmbH Full time

    **Tasks** - As the Head of Analytics in our Digital Marketing Center of Excellence, you will lead a team dedicated to transforming data into actionable insights that drive our marketing strategies and business growth. Your expertise will guide the development and implementation of a robust analytics framework, enabling us to measure and optimize our...