Head of Customer Service

20 hours ago

Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

Our client is a pioneering Medical Technology (MedTech) company dedicated to transforming healthcare through innovative medical technologies, digital health solutions, and patient-centered care. They are now seeking a **Head of Customer Service**to lead and optimize their customer service operations, ensuring an exceptional experience for healthcare professionals, institutions, and patients. The **Head of Customer Service**will oversee all customer support functions, driving service excellence, process improvements, and customer satisfaction. This role requires a strategic leader with experience in managing customer service teams, implementing service technologies, and enhancing customer experiences within the MedTech, healthcare, or medical devices sector.

**Key Responsibilities**:

- Develop and implement a customer service strategy aligned with the company’s business objectives.
- Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
- Establish and track KPIs to measure service quality, response times, and customer satisfaction.
- Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- Implement CRM systems, chatbots, and automation tools to enhance efficiency.
- Develop and enforce policies for handling customer escalations and complaints.
- Act as a key point of contact for major clients, hospitals, and healthcare providers.
- Gather customer feedback to drive continuous product and service improvements.
- Collaborate with sales, product, and technical teams to address customer needs effectively.
- Ensure customer interactions comply with MedTech industry regulations (e.g., FDA, MDR, HIPAA).Develop training programs for customer service teams on product knowledge and patient engagement.

**Requirements**:

- Bachelor’s degree in Business, Healthcare Management, or a related field.
- At least 8+ years of customer service experience, with at least 3 years in a leadership role.
- Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred.
- Strong knowledge of customer service technologies, CRM systems, and call center operations.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to analyze data and implement strategies for improving service performance.Understanding of regulatory requirements in the healthcare sector.

EA Licence No: 23S1615

  • Customer Service Officer

    6 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Head of Customer Service

    1 day ago

    Singapore Michael Page Full time

    Join to apply for the Head of Customer Service role at Michael Page . About Our Client Our client is a premier gymnastics academy dedicated to delivering world‑class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics...

  • Head of Customer Service

    3 days ago

    Singapore APAC Michael Page Full time

    This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...

  • Head of Customer Service

    3 days ago

    Singapore Michael Page International Pte Ltd Full time

    This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...

  • Head of Customer Service

    1 day ago

    Singapore Robert Walters plc Full time

    Overview A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, while working closely with senior leadership to align customer service...

  • Head of Customer Service

    1 day ago

    Singapore Robert Walters Full time

    A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, all while working closely with senior leadership to align customer service...

  • Head of Customer Service

    1 day ago

    Singapore ACCA Careers Full time

    2 days ago Be among the first 25 applicants This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client...

  • Legal Service Officer

    1 week ago

    Singapore Singapore Legal Service Full time

    What the role is The Legal Service is conducting a targeted recruitment exercise for candidates interested in a career as a Legal Service Officer and appointment as Head of Knowledge Management at the Attorney-General's Chambers. The Attorney-General’s Chambers("AGC") is committed to enhancing the rule of law and maintaining the integrity of Singapore’s...

  • Head of Customer Service, Asia Pacific

    2 days ago

    Singapore Brenntag Full time

    **HEAD OF CUSTOMER SERVICE, ASIA PACIFIC**: Our team in **Singapore** currently has an opening for a **Head of Customer Service, Asia Pacific** **YOUR ROLE & RESPONSIBILITIES**: **Summary** Responsible for executing the region’s customer service strategies and develop an integrated customer service function for productivity and excellence. He/She is also...

  • Head of Customer Service

    1 week ago

    Singapore .ZERO Pte Ltd Full time

    **Head of Customer Service (E-commerce/Start-up)** **Company Overview** **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. **Our Mission**:To create high quality, functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home’s partner. - Direct and manage the customer service...