Head of Customer Service, Asia Pacific

3 days ago


Singapore Brenntag Full time

**HEAD OF CUSTOMER SERVICE, ASIA PACIFIC**:
Our team in **Singapore** currently has an opening for a **Head of Customer Service, Asia Pacific**

**YOUR ROLE & RESPONSIBILITIES**:
**Summary**

Responsible for executing the region’s customer service strategies and develop an integrated customer service function for productivity and excellence. He/She is also required to lead customer service transformation efforts by guiding country customer service teams in alignment to the centralized APAC Customer Service governance and framework.

He/she should also identify and harness global best practices and benchmarks in the customer service domain and ensure all country customer service teams understand, align, and adhere to global and regional guidelines.
- Develop and Execute APAC region’s Customer Service Strategies
- Develop APAC Customer Service Governance Framework and Systems
- Develop APAC Customer Service Organization and its Competencies
- Develop APAC Customer Service Customer-Centric Culture and Mindset
- Develop APAC Customer Service Performance Management Metrics and KPI at regional and country level
- Ensure that the country level customer fulfilment function and their processes are aligned and integrated across the order-to-cash process based on the defined APAC framework
- Partner APAC BU Presidents, Division Commercial Leaders, Regional Directors, and Country MDs throughout the customer fulfilment process, and identify continuous improvement opportunities
- Define the functional guidelines of customer fulfilment, and coach Country Customer Service Leaders in ensuring consistent execution

**YOUR PROFILE**:

- Bachelor’s or Master's degree
- 10 years of working experience with a proven track record of 5 years in leadership position
- Proven competencies in Customer Service, Order Fulfilment, Supply Chain Management, Planning, Sales, or other related functional background
- Proven ability to develop and implement Customer Service strategies, initiatives, and transformation within organization
- Prior experience in Customer Service team management with a Chemical, FMCG, or Distribution MNCs is highly valued
- Ability to balance long term strategic customer service direction, with the day-to-day operational challenges and requirements.
- Ability to create functional and scalable systems and processes,
- Competency in continuously improving status quo
- Eye for details with strong stakeholder management skills,
- Strong analytical skills, and ability to present analysed information concisely
- Capable of handling ambiguity
- Adaptable to rapidly changing business dynamics in a fast-paced environment

**INTERESTED?**:



  • Singapore OXFORD ECONOMICS ASIA PACIFIC AND MIDDLE EAST PTE. LTD. Full time

    **About Oxford Economics** Oxford Economics is one of the world’s leading economic consultancy firms. Headquartered in Oxford, with regional centers in London, New York, Singapore and Sydney, we employ over 500 full-time people, including more than 250 professional economists, industry experts and business editors. Our worldwide client base now comprises...


  • Singapore Fexco Full time

    Regional Head of Customer Solutions & Delivery – Asia Pacific Recognised as one of the world's original and most established Fintech organisations, headquartered in Kerry, Southwest Ireland. We operate in 29 countries across Europe, the Middle East, Asia‑Pacific, North America and Latin America and we are growing! We pride ourselves in delivering an...


  • Singapore VRANKEN-POMMERY MONOPOLE Full time

    Direct message the job poster from VRANKEN-POMMERY MONOPOLE We're hiring: Head of Sales Asia Pacific Vranken-Pommery Monopole, one of the leading Champagne Houses, is looking for a Head of Sales Asia Pacific to accelerate the growth of Champagne Pommery across the region. Location: Based in Singapore or Asia Pacific You will be responsible for developing and...


  • Singapore London Stock Exchange Group Full time

    Head of Markets, Asia Pacific page is loaded## Head of Markets, Asia Pacificlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R # **Head of** **Markets, APAC**LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a...


  • Singapore London Stock Exchange Group Full time

    Head of Markets, Asia Pacific page is loaded## Head of Markets, Asia Pacificlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R # **Head of** **Markets, APAC**LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners...


  • Singapore Crédit Agricole CIB Full time

    **Description du poste**: - Manages the ITB Export Finance and Solutions (“EFS”) teams in Asia Pacific, in coordination with the ITB Country Heads - Defines the business and origination strategy of EFS in APAC together with the ITB APAC Head, SCOs, Coverage, ITB Heads and ITB Business Lines Regional Heads - Ensures strategic and execution alignment with...


  • Singapore GILDAN ASIA-PACIFIC PTE. LTD. Full time

    To realize the growth potential of the Asia market, Gildan is looking for a Regional Key Account, Asia-Pacific. The Regional Key Account Manager, Asia-Pacific will oversee distributors across ~ 10 territories. Roles and Responsibilities: 1. Interactions with Customers/Distributors: a) act as a liaison between Gildan Singapore and its distributors or other...


  • Singapore Fexco Full time

    Overview Recognised as one of the world's original and most established Fintech organisations, headquartered in Kerry, Southwest Ireland, Fexco operates in 29 countries across Europe, the Middle East, Asia-Pacific, North America and Latin America and we are growing! We pride ourselves in delivering an exceptional experience for each of our customers. Fexco...


  • Singapore Visa Inc. Full time

    VP, Head of Onboarding & Implementation, Client Services, Asia Pacific Client Services provides industry-leading client success and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment...


  • Singapore Visa Inc. Full time

    VP, Head of Onboarding & Implementation, Client Services, Asia Pacific Client Services provides industry-leading client success and operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment...