VP, Head of Onboarding
1 week ago
VP, Head of Onboarding & Implementation, Client Services, Asia Pacific Client Services provides industry-leading client success and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services. What a Head of Onboarding & Implementation, Client Services Asia Pacific does at Visa: Lead complex, multi-layer, cross-cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS. Directing and leading the team to successfully complete over 1,000 projects annually withing the expected duration (blueprint). Lead a multi-country technical team with 100+ people including 5 Sr Directors responsible for Licensing, Implementation, Configuration, Testing and Contract Management. Work closely with cross-functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers, Sales) teams to understand dependencies/requirements and ensure alignment for best-in-class service. Achieve onboarding & implementation revenue targets, while adhering to the expense budget. Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput, etc.). Serve as a mentor/coach to support professional development within the team. Serve as an escalation point for complex issues encountered by team members. Actively participate in non-standard, complex projects/initiatives supporting AP and client strategic/tactical priorities. Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency. Build and enhance positive working relationships with internal and external stakeholders. Coordinate and influence internal and external resources to ensure delivery on commitments. Why this is important to Visa The VP, Head of Onboarding & Implementation, Client Services, Asia Pacific, is a pivotal role for Visa because it ensures the seamless integration and successful deployment of Visa’s products and services across a diverse and complex region. This leader is responsible for driving onboarding and implementation revenue, managing a large, multi-country technical team, and delivering over 1,000 projects annually while exceeding client expectations. By acting as a key internal partner to Product and other cross-functional teams, this role brings the voice of the customer into every stage of the client journey, from pre-sale through onboarding, implementation, and ongoing optimization. Ultimately, this role is essential for delivering Visa’s world-class service experience, supporting client growth, and maintaining Visa’s reputation as a trusted partner in the payments industry across the Asia Pacific region. What you will need: 15+ years of business experience, including 10+ years of leadership experience in highly successful businesses that have a strong track record of client service, strategic development and execution. Experience managing operations of a function or business unit. Extensive experience in either banking/financial services sector or Technology / Fintech sector experience. Strong knowledge of
-
VP, APAC Onboarding
1 week ago
Singapore Greenfix Property Care Full time $120,000 - $180,000 per yearA global payment technology company is seeking a VP, Head of Onboarding & Implementation, Client Services for the Asia Pacific region. This pivotal role involves leading cross-cultural implementation teams, ensuring the successful deployment of products, and achieving onboarding revenue targets. Ideal candidates will have extensive leadership experience in...
-
VP, Head of Onboarding
1 week ago
Singapore Visa Inc. Full timeVP, Head of Onboarding & Implementation, Client Services, Asia Pacific Client Services provides industry-leading client success and operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment...
-
Client Due Diligence/onboarding Specialist
3 days ago
Singapore Bank of Singapore Full time**Client Due Diligence/Onboarding Specialist (BOS Trustee)(AVP/VP)** **-** **(**240001V8**)** **Description** - BOS Trustee Limited is the trust company owned by Bank of Singapore. Headquartered in Singapore and regulated by the MAS. The company provides trust administration and advisory services. - The incumbent review and deal with new business within BOS...
-
Compliance Manager
1 day ago
Singapore Bank of Singapore Full timeBank of Singapore SingaporePosted 3 hours ago Permanent Competitive - Compliance Manager - FCC, Client Onboarding (AVP/VP) - At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop...
-
Kyc/aml Client Onboarding Officer
4 days ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeTop-tier private bank looking to hire KYC Client Onboarding Officer (AVP/VP level) to join their Operations DivisThe Client Onboarding Officer is responsible for assessing AML/KYC risk for high risk accounts for escalation to Compliance Team and final approval of Standard and Medium Risk HNWI/UHNWI Clients. - Assessing AML/KYC risk and approval for new...
-
Vp / Team Head - QAulity Assurance
4 days ago
Singapore Qontel Search Pte Ltd Full timeVP / Team Head - Quality Assurance **Description** An exciting leadership position prevails with our client, a renowned brand with significant banking and financial services footprints. As a VP/Team Head, you will lead the Quality Assurance team in overseeing controls across the brand and conducting independent testing of monitoring and surveillance work....
-
Vp / Team Head - QAulity Assurance
4 days ago
Singapore Qontel Search Pte Ltd Full timeQontel Search Pte Ltd SingaporePosted 27 minutes ago Permanent Competitive - VP / Team Head - Quality Assurance **Description** An exciting leadership position prevails with our client, a renowned brand with significant banking and financial services footprints. - As a VP/Team Head, you will lead the Quality Assurance team in overseeing controls across the...
-
Branch Management Support Officer
4 days ago
Singapore VP Bank Ltd Singapore Branch Full timeVP Bank Ltd was founded in 1956 and, with over 1'000 employees, ranks amongst the largest banks in Liechtenstein. VP Bank is present with offices in Vaduz, Zurich, Luxembourg, Singapore, Hong Kong and Road Town (British Virgin Islands). Its core competencies include the development of tailor-made financial solutions for intermediaries and private individuals...
-
Singapore Bank of Singapore Full timeAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and...
-
Junior Operations Officer
6 days ago
Singapore VP Bank Ltd Singapore Branch Full timeVP Bank Ltd was founded in 1956 and, with over 1'000 employees, ranks amongst the largest banks in Liechtenstein. VP Bank is present with offices in Vaduz, Zurich, Luxembourg, Singapore, Hong Kong and Road Town (British Virgin Islands). Its core competencies include the development of tailor-made financial solutions for intermediaries and private individuals...
