Head of Customer Experience

7 days ago


Singapore SALLING SEARCH PTE. LTD. Full time

Salling Search is recruiting a **Head of Customer Experience **for a reputable ship owner and operator based in Singapore.

**Responsibilities**:

- Work closely with various team in rolling out customer service designs, programs and initiatives geared towards customer excellence
- Oversee the development as well as execution of a CS capability and training programs
- Collaborate cross functionally to identify and prioritize CS enablement requirements and ensure that every member of CS is well equipped to deliver value to the customers
- Provide guidance and direction to the employees in the team in accordance with the organization's policies and procedures
- Consciously create an engaging workplace culture that focuses the approved mission, vision and organization values
- Propose and lead the development projects enabling the service delivery efficiency and increased customer satisfaction

**Job Requirements**
- Bachelor Degree preferably in Business/Shipping/Logistics/Supply Chain
- Strategic thinker with ability to understand customer complex issues and complaints
- Excellent analytical and negotiation skills
- Well organized and adept with the latest e-commerce industry trend
- Able to work in fast paced team oriented environment to achieve business goals



  • Singapore Carta Full time

    Head of Customer Experience **The Company You'll Join** Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by...


  • Singapore HSBC Full time

    **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Sales,...


  • Singapore Momos Customer Engagement Full time

    A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...


  • Singapore US Office of Personnel Management Full time

    **Duties**: Successful Customer Experience Strategists have dedication to mission, the ability to continually re-center on the customers we serve, and willingness to go deep into projects and then zoom out to persuade leadership on the value of this work using data, user research, and customer insights. As a Customer Experience (CX) Strategist, GS-0301-13,...


  • Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Our client is a pioneering Medical Technology (MedTech) company dedicated to transforming healthcare through innovative medical technologies, digital health solutions, and patient-centered care. They are now seeking a **Head of Customer Service**to lead and optimize their customer service operations, ensuring an exceptional experience for healthcare...


  • Singapore Esplanade – Theatres on the Bay Full time

    We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES As a Customer Experience Officer you will be responsible for the following: Proper upkeep and...


  • Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Opportunity to lead and grow in a startup environment Career acceleration through diverse responsibilities About Our Client Our client is a premier gymnastics academy dedicated to delivering world-class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a...


  • Singapore Government of Singapore Full time

    JTC Corporation - Permanent Closing on 19 Sep 2025 **What the role is** - Join Our Dynamic Team in Shaping Public Service Excellence Are you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and...


  • Singapore HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Singapore Michael Page International Pte Ltd Full time

    This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...