Customer Experience Officer

5 days ago


Singapore Esplanade – Theatres on the Bay Full time

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES

As a Customer Experience Officer you will be responsible for the following:
Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our
customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons’ enquiries via general hotline
Manage and supervise casual staff during performances and events when working as a venue officer
and/or as & when required.
Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on
Esplanade/all enquiries at the information counter
Assist with sign-ups, membership card issuance and other tasks associated with card membership
Coordinate with SISTIC’s helpdesk for matters relating to tickets sold by SISTIC outlets
Liaise with Groups and manage the processing of tickets for bulk booking
Compile ticket sales report and daily sales update
Assist Head, Ticketing and Customer Experience Manager in managing daily Box Office / Ticketing
operations
Manage Usher Registration System (URS) & Manpower Requests including monthly posting of events,
calendar reviews and assist with manpower requirements and costs.
Update the Customer Relationship Management (CRM) and draft responses to customers’ feedback

KEY JOB REQUIREMENTS

Diploma or relevant qualifications with equivalent years of experience
3 years of working experience in customer service
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Able to work independently with minimum supervision

Diploma/ Advance Diploma



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    Our clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...


  • Singapore UFIT - URBAN FITNESS PTE. LTD. Full time

    **Customer Experience Officer and Administrative Executive** **Our Purpose** “Igniting Greatness” **Our Mission** We empower every person within our community, through our Circle of Care, to go beyond what they think is possible.” **Our 5 Values** Collaboration, Integrity, Empathy, Excellence, Empowerment The role involves independently managing...


  • Singapore Momos Customer Engagement Full time

    A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...


  • Singapore SENZE SALUS CONCEPT PTE. LTD. Full time

    **Customer Interactions** - Serve to impress by going above & beyond to address service enquiries with helpful advice & next steps. - Actively reach out to customers to follow up on service interests & extend invitation to discover our offerings. - Proactively read & respond to all customer reviews in various social media channels. **Customer Journey** -...


  • Singapore SEARCH INDEX PTE. LTD. Full time

    **Call Centre / Customer Service Experience**: - **Office Hour / 5 Days Work Week (including weekends)**: - **CBD (Near to MRT)** **Responsibilities**: - Proper recording of conversation with customer in the CRM system - Achieve / Exceed individual and team KPIs set by the management - Maintain a positive and helpful approach in interactions with all...


  • Singapore Singapore Pools Full time

    We are looking for a passionate and professional Executive Officer to join our Customer Experience team. Based in Singapore and reporting into the Senior Manager, the incumbent will facilitate onboarding programmes for the support of Singapore Pools Account (SPA) customers acquisition and the management of Digital Service Ambassadors (DSAs). However, we...


  • Singapore SPORT4KIDS PTE. LTD. Full time

    Proactiv Sports is one of the leading sports coaching companies in Asia and we pride ourselves on having the best team of coaches and professionals to deliver the best possible sports programs including Multi Sports Classes, Swim Classes, Multi Activity Camps, Birthday Parties and Sports Events. We are looking for a Office Manager to help us deliver a...


  • Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    **Exciting Job Opportunity with Attractive 3 Different Types of Bonuses and Medical Benefits! **Job Scope**: - Handle customer inquiries and coordinate deliveries for B2B clients. - Provide sales support by assisting with customer queries. - Monitor stock levels and coordinate ordering and replenishment. **Requirements**: - Good in customer service / no...


  • Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre Exp - Office Hour / 5 Days Work Week including Weekend - Able to commence work immediate **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...