Customer Experience Officer

3 days ago


Singapore SENZE SALUS CONCEPT PTE. LTD. Full time

**Customer Interactions**
- Serve to impress by going above & beyond to address service enquiries with helpful advice & next steps.
- Actively reach out to customers to follow up on service interests & extend invitation to discover our offerings.
- Proactively read & respond to all customer reviews in various social media channels.

**Customer Journey**
- Anticipate customer visit & ensure the customer journey to service is seamless & smooth.
- Assist in setting up customer profile & host customers in service consultation.
- Conduct facility tour complete with detail explanation of our unique service features.
- Oversee VIP customers appointments & preferences.
- Conduct post service reviews & gather feedbacks for improvements.

**Customer Relationship**
- Create memorable gesture with special touches that lead to stronger relationship & loyalty.
- Maintain CRM related initiatives, such as birthday greetings, gesture of goodwill & appreciation, etc.
- Co-create & host exclusive activities/events to strengthen customer relationship & loyalty.

**General Duties**
- Assist in general customer service duties which include handling of customers’ appointments & follow-ups, and to perform transaction & cashiering activities.
- Support the Beauty Therapists in setting up the treatment rooms where feasible.



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