Customer Experience Executive

5 days ago

Singapore SPORT4KIDS PTE. LTD. Full time

Proactiv Sports is one of the leading sports coaching companies in Asia and we pride ourselves on having the best team of coaches and professionals to deliver the best possible sports programs including Multi Sports Classes, Swim Classes, Multi Activity Camps, Birthday Parties and Sports Events.

We are looking for a Office Manager to help us deliver a world-class customer experience to our clients and keep our operations running smoothly at the same time.

Have you got an awesome personality? Are you self motivated? Have you got awesome people skills? Are you meticulous and efficient?

If this sounds like you then get in touch and join the team to help make a difference by giving every child the opportunity to play sports

**Customer Service**
- Manage class and party bookings
- Manage and track trial students
- Assist sales and marketing teams with new lead generating campaigns
- Manage customer feedback and issues
- Greet customers at our venue

**Administration and Operations**
- Support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research.
- Produce performance reports for our programmes on a bi weekly basis
- Track payments and manage class credits
- Prepare invoices, bills and reconciliation of payments
- Strong communication skills and high energy
- Good at multi-tasking
- Meticulous with a strong attention to detail
- Well organised with good time management
- Personable and professional
- Work well in a team environment
- Self motivated and fits in with our companies core values
- Comfortable using Google suite, Xero (Training provided), Booking platform
- Have common sense when dealing with customers and staff.
- POSITIVE ENERGY

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