Service Quality Officer

1 day ago


Singapore Government of Singapore Full time

JTC Corporation
- Permanent

Closing on 19 Sep 2025

**What the role is**
- Join Our Dynamic Team in Shaping Public Service Excellence Are you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to enhance public service delivery. About Our Team: We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence

**What you will be working on**
- Service Operations Champion - Drive quality service initiatives with energy and innovation - Handle MP appeals and public engagement with a solution-focused approach - Work collaboratively with agency partners to resolve complex cases - Maintain and enhance Service Level Agreements through creative improvements Quality Excellence Guardian - Bring fresh perspectives to service quality monitoring - Analyse performance metrics to uncover improvement opportunities - Conduct quality audits with attention to detail - Propose innovative solutions for service enhancement Service Inspiration - Share best practices and inspire frontline officers through positive example - Contribute creative ideas to elevate service standards - Craft insightful performance reports that drive positive change - Help shape forward-thinking quality assurance frameworks

**What we are looking for**
- You Will Fit Right In If You Have: - A natural problem-solving mindset - Creative approach to challenges - Strong collaborative spirit - Excellent communication skills - Passion for public service innovation - Energy to drive positive change What We Offer: - A vibrant, supportive team environment - Space for creativity and innovation - Opportunities to make meaningful impact - Culture of continuous learning and growth Come join our energetic team and be part of our mission to transform public service delivery

**About**JTC Corporation**
- Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends. A government agency under Singapore’s Ministry of Trade and Industry, JTC is paving the way forward for Singapore’s industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth. JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.

This job is closing on 19 Sep 2025.



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore SERVICE COMMUNICATION INTERNATIONAL PTE LTD Full time

    We are seeking a detail-oriented and proactive Quality Controller Officer to oversee and enhance the installation quality of automotive accessories and fleet systems. This role ensures installations are completed to the highest standards of safety, compliance, and functionality. - Key Responsibilities - Pre-Installation Preparation - Review vehicle and...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore Ministry of Defence Singapore Full time $60,000 - $80,000 per year

    JTC CorporationPermanentClosing on 19 Sep 2025What the role isJoin Our Dynamic Team in Shaping Public Service ExcellenceAre you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to...


  • Singapore Singapore Legal Service Full time

    What the role is The Legal Service is conducting a targeted recruitment exercise for candidates interested in a career as a Legal Service Officer and appointment as Head of Knowledge Management at the Attorney-General's Chambers. The Attorney-General’s Chambers("AGC") is committed to enhancing the rule of law and maintaining the integrity of Singapore’s...


  • Singapore TALENTS@WORK PTE. LTD. Full time

    **Executive, Value Office (Quality Service Management)** **AWS + PB + VB** **Career Progression** **Walking Distance from MRT **The Challenges**: - You will be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience. - The job requires an individual who likes...


  • Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]ASSISTANT MANAGER, QUALITY SERVICE PLANNING[What you will be working on]You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and Public Service Delivery standards. You are required to drive new business solutions, streamline work processes and guidelines while working closely with...


  • Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    Our clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...


  • Singapore SERVICE QUALITY CENTRE PTE. LTD. Full time

    **Key Responsibilities** - Identify, develop & follow-up on new sales leads for corporate training products and consultancy services. - Responsible for end-to-end account business planning including research, documentation, account planning and internal coordination to ensure that each account has a clear and actionable plan that best meets the client’s...