Executive, Value Office
4 days ago
**Executive, Value Office (Quality Service Management)**
**AWS + PB + VB**
**Career Progression**
**Walking Distance from MRT
**The Challenges**:
- You will be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
- The job requires an individual who likes working with people and is able to distil these encounters into quality service initiatives for systemic change.
- Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators.
- You will also facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation’s service culture.
- In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.
**The Requirements**:
- Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
- At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
- An excellent team player and effective communicator
- Creative, highly-motivated and results-oriented
- Excellent organizational, leadership and people management skills
- Good knowledge of social media platforms
- Ability to multi-task with mínimal supervision amidst tight timelines
- Training in data management and analytics will be an advantage
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