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Member Relations Officer

2 weeks ago

Singapore British Club, The Full time

You will be responsible in providing customer service solutions and ensure that our members have a memorable experience. You will cultivate Member recognition and encourage members’ participation in a variety of programs and events in the Club.

**Responsibilities**:

- Ensure smooth operations of the reception desk and maintain standards as per SOPs
- Attend to members’ enquiries and provide accurate information in an efficient manner
- Address members’ feedback and passing it on to the relevant departments
- Assist with members’ dining reservations and/or event bookings
- Coordinate monthly new members’ cocktail reception
- To perform any other task as assigned

**Requirements**:

- Diploma in Hospitality Management or equivalent with at least 1 year relevant work experience preferably in the hospitality industry
- Customer orientated with a meticulous and orderly approach to work. Experience in interacting with expatriates would be an added advantage.
- Good communication and interpersonal skills
- Excellent command of English
- Able to work on shifts and weekends / public holidays
- Preferably able to start work immediately

**Enjoy a wide range of benefits when you join our vibrant team**:

- Flexible benefits up to $1000.00
- 13-month AWS and performance bonus
- Healthcare coverage
- Comprehensive leave schemes
- Transport to/from Sixth Avenue MRT
- Duty meals
- 5-day work week