Member Relations Associate

2 weeks ago


Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time $45,000 - $55,000 per year

MAIN RESPONSIBILITIES

MEMBER EXPERIENCE & COMMUNITY BUILDING
  • Serve as the first point of contact for members, ensuring a welcoming and personalized experience.

  • Build genuine relationships with members, proactively learning their preferences and interests.

  • Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations).

  • Assist in curating and co-hosting membership events, cultural experiences, and Circles.

  • Gather member feedback and relay insights to optimize the member experience.

SERVICE & OPERATIONAL EXCELLENCE
  • Manage reservations, check-ins, and seating arrangements with a service-oriented approach.

  • Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere.

  • Collaborate with the F&B, Events, and Marketing teams to ensure seamless member experiences.

  • Ensure all CRM data is updated in real time, tracking member interactions and engagement metrics.



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