Head of Member Relations, Activities

20 hours ago


Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $5,500 - $7,000 Per Month**Date Posted**
- 1 hour agoAdditional Details

**Job ID**
- 107741**Job Views**
- 2Roles & Responsibilities

Reporting to the General Manager, you will be responsible for Member Relations team and overseeing its daily operations as well as member retention, ensuring all members and their guests feel welcome, connected and engaged in the Club. You will also be responsible create targeted activities & events with the intent of maximizing on revenue streams as well as overseeing the various activities and events at the Club that cater to the general Membership and their families.

**Responsibilities**:

- Manages the daily operations of the reception, supervise and support the team with their duties
- Engages members and maintains open communication and excellent member relations towards continuous preference for the Club’s services as well as tracking service standards at the club by compiling feedback from members and guests on a monthly basis
- Assists and ensures the completion and follow-up of members’ feedback.
- Addresses member’s complaints and ensures that they are properly addressed and communicated to the various departments concerned.
- Assists in creating awareness programs to optimize business opportunities.
- Conducts new membership surveys on a pre-scheduled basis to develop competitive and innovative programs and services for members.
- Collaborate and coordinate with various departments, including the banquet and food & beverages teams in overseeing the planning, logistics and production of all events.
- Manage branding and communication of all events as well as being present during key activities and events at the Club.
- Source opportunities to increase awareness, promote, develop and maintain good external relations to strengthen the British Club’s image and brand recall.

**Requirements**:

- Degree/ Diploma in Hospitality Management or equivalent
- Minimum 5 years’ relevant experience with at least 3 years in a management capacity, preferably in a hospitality/club industry
- Experience in executing in-person, hybrid or virtual events
- Good knowledge and interest in the latest industry trends, event technology and best practices
- Strong leadership skills and a team player
- Excellent guest relation and problem solving skill and excellent communication and interpersonal skills
- Able to work on shifts and weekends.Tags

head

of

member

relations

activities

events



  • Central Region, Singapore DL Public Relations Full time $60,000 - $120,000 per year

    About the role This is an exciting opportunity to join the dynamic team at DL Public Relations' as a Public Relations Manager - Mandarin Speaker. In this full-time role, you will be responsible for supporting the firm's strategic Public Relations initiatives and delivering impactful media relations programmes for our diverse client base. Ideally based in...


  • Singapore Inspire Brands Asia Full time $40,000 - $80,000 per year

    General Summary:The Member Relations Specialist plays a critical role in ensuring member satisfaction, retention, and successful billing outcomes. Acting as the main point of contact for member engagement, this role is responsible for maintaining accurate member data, managing payment collections, and driving member communication through timely follow-ups...

  • Members Engagement

    20 hours ago


    Singapore SINGAPORE ASSOCIATION OF CONVENTION & EXHIBITION ORGANISERS & SUPPLIERS (SACEOS) Full time

    Want to be a part of an exciting team and leave a lasting impact in shaping the future of the MICE and Events industry in Singapore and beyond? Join SACEOS, the leading MICE association with over 40 years of proven dedication to serving the industry in Singapore! We are looking for a dynamic individual to join our team as **Manager, Members Engagement &...


  • Singapore 33CLUB PTE. LTD. Full time

    **Key Responsibilities**: - Warmly welcome and greet members and their guests upon arrival at the Club. - Provide excellent customer service and respond efficiently and tactfully to members’ or guests’ feedback, requests, and inquiries. - Always maintain high service standards, handling situations with discretion and professionalism within Club...


  • Singapore Loving Heart Multi-Service Centre Full time

    Reporting to Cluster Head, Active Ageing, you are entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the operations of all Loving Heart Active Ageing Centre. **Responsibilities**: Staff Management - Deployment - Effective and efficient deployment of Active Ageing Centre’s team member, maximizing their...


  • Singapore 1880 PTE. LTD. Full time

    **Member Relations Executive**Your Role**: - Welcoming members and guests, checking their table/event reservations and ushering them in to the allocated area - Completing administrative tasks such as filing, printing/photocopying/scanning, data entry, briefing sheets, reservations forecast of the week etc. - Responding to requests for help and information -...


  • Singapore 33CLUB PTE. LTD. Full time $40,000 - $60,000 per year

    We are looking for a warm, service-oriented individual to join our Front of House team. Our Club is located steps away from Raffles MRT. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.Key Responsibilities:Warmly...


  • Singapore Seletar Country Club Full time

    **Job Responsibilities include, but not limited to**: 1. Create and maintain good and friendly customer relations with members and guests. 2. Attend to members’ enquiries, requests and bookings on the phone and in-person. 3. Perform billing duties including but not limited to membership verification, billing entries, administering different modes of...


  • Singapore 1880 PTE. LTD. Full time

    **Member Relations Executive - **Your Role**: - As the first point of contact at the club, you will be welcoming all guests and members. - Get up to speed with the details across all departments as you will be the go-to person for reservation enquiries, event bookings, and so on. - Manage table bookings effectively and efficiently. - You will be conversing...


  • Singapore British Club, The Full time

    You will be responsible in providing customer service solutions and ensure that our members have a memorable experience. You will cultivate Member recognition and encourage members’ participation in a variety of programs and events in the Club. **Responsibilities**: - Ensure smooth operations of the reception desk and maintain standards as per SOPs -...