Member Relations Executive

2 weeks ago


Singapore 33CLUB PTE. LTD. Full time $40,000 - $60,000 per year

We are looking for a warm, service-oriented individual to join our Front of House team. Our Club is located steps away from Raffles MRT. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.

Key Responsibilities:

  • Warmly welcome and greet members and their guests upon arrival at the Club.

  • Provide excellent customer service and respond efficiently and tactfully to members' or guests' feedback, requests, and inquiries.

  • Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally.

  • Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines.

  • Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club.

  • Assist in the coordination and on-site registration of Club events and activities.

  • Prepare and send event announcements, and assist with event pre-arrangements and logistics.

  • Display a positive attitude, outgoing personality, and well-groomed appearance.

  • Communicate effectively and strive to deliver an exceptional customer experience.

  • Perform any other ad-hoc duties as assigned by management.

Requirements:

  • Proficient in Microsoft Office (Word, Excel, Outlook).

  • Minimum 2 years of experience in a customer service or hospitality role.

  • Experience in a luxury hotel or private members' club environment will be an advantage.

What we offer:

  • 5-days work week

  • Sundays and Public Holidays off

  • Staff meals provided

  • Competitive salary and benefits package

  • Learning and career development opportunities



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