Ascc Crisis Management Supervisor

**About the Position**

**Roles and Responsibilities**:

- Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor, and an Intel Supervisor
- Ensures proper distribution of notification via the Emergency Mass Notification System (i.e.Everbridge) as well as appropriate management and reporting of the system
- Liaise with regional security partners to ensure that training procedures and policies are implemented
- Support the Family Assistance program and other relevant crisis management programs in relation to the ASCC
- Administers Crisis Management operational programming e.g. Satellite phone testing, Emergency Mass Notification testing, etc
- Maintain close links with key stakeholders to ensure that all crisis management projects are implemented with the highest degree of professionalism
- Develop robust strategies, structures, and systems to ensure that the ASCC is prepared for, and can respond effectively to, critical events and other periods of heightened tension
- Collaborate with the Crisis Management team to develop strategic long-term roadmaps to mitigate risks regionally
- Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
- Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners
- Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
- Liaise with Regional Security Managers, Regional Intel, and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner
- Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
- Execute the design and implementation of project related security strategies, security policies/standards and establish a concrete course of action for their implementation and review;
- Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific
- Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
- Support development of policy, procedures and protocols for future ASCC operational and technological integrations
- or travel-related emergencies;
- Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc
- Perform other duties as assigned by ASCC Management staff
- Assist in the effective implementation of the regional employee travel safety and security program
- Some meetings outside standard business hours will be required

**Basic Qualifications**:

- Bachelor’s degree in International Relations, Strategic/Security Studies, Political Science, Business or a related discipline, or any closely related field of study
- Minimum 3 years’ experience working with or in crisis management, security operations center environment, etc
- The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
- Strong verbal and written communications skills
- Strong service/interpersonal skills especially during times of crisis
- Strong interest and familiarity with international current events
- Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
- Ability to make critical decisions, prioritize issues and initiate appropriate response with mínimal supervision
- Sense of urgency in a 24/7 work environment for quick response to critical developing issues
- Master’s degree is preferred or equivalent work experience is considered
- Project Management, emergency and business continuity plan writing
- Certified Emergency Manager (CEM), FEMA Professional Development Series, IS 235 - Emergency Planning
- Additional data visualization skills and familiarity using Microsoft Teams, Power BI, etc
- Familiarity with other open source monitoring tools
- Regional language capabilities