Ascc Design and Delivery Supervisor

**Job Overview**

**Incident Response**
- Act as the ASCC’s primary point of contact (1st Line IT support) for reporting and responding to security system failures, ensuring timely repairs.
- Escalate system failures to the company’s Global Security Design & Engineering (GSDE) team and engage the region's technical integrator for site attendance when necessary.
- Log, track, and update incident reports, maintaining metrics for data-driven decision-making.

**Delivery Programmes**:

- **Alarm Prioritization Framework (APF)** Continuously develops and maintains the region's Alarm Prioritization Framework, identifying and addressing nuisance alarm activity to improve ASCC operator response.
- **Preventative Maintenance (PPM),** Responsible for managing the region's Planned Preventative Maintenance (PPM) in coordination with the GSDE team, ensuring all facilities' security systems are properly serviced and any remediation needs are promptly addressed.
- **Technical Risk Register,**Accountable to keep accurate records known risks that could impact the ASCC operational response, monitors and develops strategies for fast mitigation.
- **Change Management,**maintains change control logs to ensure system updates, additions, and decommissioning are managed and communicated effectively, minimizing business disruption and unexpected impacts on ASCC operations.
- **System Administration,**perform basic system administration tasks for systems administered by the ASCC, ensuring platforms are updated and accurate.

**Quality Assurance**:

- **System Changes**: Responsible for ensuring ASCC systems are point to point testing during changes to ASCC systems including validation of alarm testing during preventative maintenance.
- **Ensure System Integrity**: Verifies that all systems are functioning as expected, maintaining a programme of daily, weekly, monthly systems checks.
- **Early Detection**: Monitors systems management tools to ensure critical platforms meet predefined benchmarks, helping to maintain optimal efficiency.
- **Support Compliance**: Ensure that systems adhere to internal policies and external regulations, maintaining compliance with industry standards.
- **Document Changes**: Keeps a log of any system updates, changes, ensures that systems documentation, drawings, engineering logs etc are well maintained.

**Stakeholder Relationships**:

- Collaborate with the APAC Global Security team’s Regional Security Heads and other key business partners such as IT and Network departments.
- Serve as a liaison between APAC Security and Global Security Design & Engineering Technology teams to articulate functional requirements for technical deployments in service of the operational needs.
- Coordinates and maintains strong relationships with security system vendors.

**Post-Implementation**:

- Conducts post-project evaluations to make sure ASCC systems are updated correctly.
- Assists ASCC staff with systems training, documentation and supporting SOP’s.
- Effectively communicates changes and additions to ASCC systems well in advance.

**Skills & Experience**

**Essential**
- Strong technical expertise in security systems such as access control, CCTV, mass notification, and IDS.
- Over five years of corporate security experience, with at least four years at an Analyst/Senior Analyst level managing security system.
- Excellent communication and diplomacy skills, capable of conveying complex ideas clearly.
- Proficient in Microsoft Office and knowledgeable in IT infrastructure and lifecycle management.
- Ability to interpret construction drawings and make annotations using tools such as Revu.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.

**Desirable**
- Experience working in Everbridge, Asana, ServiceNow, and Confluence.
- Genetec video management system enterprise certifications.
- Lenel access control system enterprise certifications.
- PMP, PSP, CISSP, CISM, ITIL, COBIT.

**Qualifications**

**Essential**
- Industry recognized accreditation in Information Technology, Security Systems or related field.

**Desirable**
- Degree or equivalent IT industry qualification.
- LENEL and GENETC accreditation

Pay: $7,000.00 - $10,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Weekend availability