Crisis Helpline Responder

1 week ago


Singapore Intellect Full time $45,000 - $55,000 per year

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

  • Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
  • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
  • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  • Maintaining accurate and detailed call reports on key issues and referrals actioned
  • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
  • Supporting in the development of appropriate crisis management plans to support callers in crisis
  • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
  • Ensuring smooth and diligent handover process to next shift personnel
  • Dedicating entire shift to intellect tasks and responsibilities only
  • Conducting risk assessments, including lethality assessment for suicide cases

Requirements

  • 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
  • Can effectively communicate in their native language
  • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
  • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you:

  • have a background in mental health or emergency services
  • Completed training in Crisis Intervention or Suicide Prevention
  • can effectively communicate in more than 1 language
  • maintain professional indemnity insurance


  • Singapore Intellect Full time

    We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental...


  • Singapore Intellect Full time $40,000 - $60,000 per year

    We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental...


  • Singapore HEALTHSERVE LTD. Full time

    **Key responsibilities**: Under oversight of HealthServe’s Head of Mental Health & Counselling Services, a Crisis Helpline Specialist provides hotline support services by assisting the clients to provide appropriate information as well as referrals to other services and resources. These specialists are responsible to operate a 24-hour helpline, greet...


  • Singapore Institute of Mental Health Full time

    Overview To work within a mental health crisis call centre environment, providing crisis management (including advice, information and guidance) and onsite assessments for callers of the Mental Health Helpline. The candidate will work in a multidisciplinary team comprising psychiatrists, mental health crisis nurses and counsellors. He/she will work closely...


  • Singapore Standard Chartered Full time

    **JOB SUMMARY** - Building the Resilience of the Group will enable us to be able to withstand, respond and recover from operational disruptions. The pillars of Resilience include Operational Resilience (including Business Continuity Management), Crisis Management, and Operational Continuity in Resolution. This role focuses on the Resilience pillar of Crisis...


  • Singapore Hays Full time

    Your new company A fast paced, world renowned investment bank that you will be working for with the focus on client relationships and process improvement. Your new role - The Crisis Management Analyst will assume primary responsibility for monitoring internal and external events. - The analyst collates and updates risk relevant data to form ongoing risk...


  • Singapore beBeeCrisisCommunication Full time

    Job Title: Crisis Communication Specialist We are seeking a highly skilled Crisis Communication Specialist to join our team. As a key member of our organization, you will be responsible for managing and coordinating public relations activities to ensure effective communication with the public, stakeholders, and other relevant parties. About the Role: ...

  • Crisis Management

    1 week ago


    Singapore NEW TONE CONSULTING PTE. LTD. Full time

    We are seeking a Crisis Management & Monitoring Analyst to be an integral part of our Monitoring & Production Support team, responsible for overseeing Payments, SWIFT, and Cash flows. In this role, you will handle incidents and crisis communication, provide production support, and participate in monitoring and repair activities. **Key Qualifications**: -...


  • Central Singapore Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...


  • Central Singapore Reckitt Full time $120,000 - $200,000 per year

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...