Crisis Helpline Responder

4 days ago

Singapore Intellect Full time $60,000 - $80,000 per year

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

  • Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
  • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
  • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  • Maintaining accurate and detailed call reports on key issues and referrals actioned
  • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
  • Supporting in the development of appropriate crisis management plans to support callers in crisis
  • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
  • Ensuring smooth and diligent handover process to next shift personnel
  • Dedicating entire shift to intellect tasks and responsibilities only
  • Conducting risk assessments, including lethality assessment for suicide cases

Requirements

  • 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
  • Can effectively communicate in their native language
  • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
  • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you:

  • have a background in mental health or emergency services
  • Completed training in Crisis Intervention or Suicide Prevention
  • can effectively communicate in more than 1 language
  • maintain professional indemnity insurance

  • Crisis Helpline Responder

    1 week ago

    Singapore Intellect Full time

    **About Intellect** Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health...

  • Crisis Helpline Specialist

    3 days ago

    Singapore HEALTHSERVE LTD. Full time

    **Key responsibilities**: Under oversight of HealthServe’s Head of Mental Health & Counselling Services, a Crisis Helpline Specialist provides hotline support services by assisting the clients to provide appropriate information as well as referrals to other services and resources. These specialists are responsible to operate a 24-hour helpline, greet...

  • Mental Health Helpline Counsellor

    24 hours ago

    Singapore Institute of Mental Health Full time

    Overview Join to apply for the Mental Health Helpline Counsellor role at Institute of Mental Health . To work within a mental health crisis call centre environment, providing crisis management (including advice, information and guidance) and onsite assessments for callers of the Mental Health Helpline. The candidate will work in a multidisciplinary team...

  • Helpline Paracounsellor

    2 weeks ago

    Singapore Institute of Mental Health Full time

    -Family Group: Allied Health We are seeking an empathetic and resourceful individual to join our team as a Helpline Paracounsellor. In this role, you will provide immediate support and assistance to callers seeking help through our helpline. You will offer emotional support, information, and referrals to appropriate services, ensuring that callers feel...

  • Mental Health Crisis Intervention Specialist

    15 hours ago

    Singapore beBeeCounsellor Full time $40,000 - $60,000

    Mental Health Helpline Counsellor Opportunity We are seeking a skilled and compassionate counsellor to join our mental health crisis call centre team. This is an exciting opportunity for a dedicated professional to make a positive impact in the lives of individuals experiencing mental health crises. Job Description As a Mental Health Helpline...

  • Global Crisis Responder

    3 days ago

    Singapore beBeemarket Full time $80,000 - $120,000

    Market Specialist, Global Response OperationsThe Market Specialist plays a pivotal role in responding to real-time crises and proactively identifying emerging risks within the organization. This team drives incident resolution and assesses opportunities for improved community benefit through continuous improvement.The Specialized Enforcement Operations (SEO)...

  • Head, Crisis Management

    4 days ago

    Singapore Standard Chartered Full time

    **JOB SUMMARY** - Building the Resilience of the Group will enable us to be able to withstand, respond and recover from operational disruptions. The pillars of Resilience include Operational Resilience (including Business Continuity Management), Crisis Management, and Operational Continuity in Resolution. This role focuses on the Resilience pillar of Crisis...

  • Crisis Management Analyst

    5 days ago

    Singapore Hays Full time

    Your new company A fast paced, world renowned investment bank that you will be working for with the focus on client relationships and process improvement. Your new role - The Crisis Management Analyst will assume primary responsibility for monitoring internal and external events. - The analyst collates and updates risk relevant data to form ongoing risk...

  • Airport Crisis Management Specialist

    20 hours ago

    Singapore beBeeCrisis Full time $80,000 - $120,000

    Job Title: Airport Crisis Management SpecialistWe are seeking a highly skilled and dedicated individual to join our team as an Airport Crisis Management Specialist.Job Description:This is a challenging and rewarding role that requires the ability to think critically and make quick decisions in high-pressure situations. As an Airport Crisis Management...

  • Crisis Management Team

    2 hours ago

    Singapore Barclays Full time

    **Crisis Management Team - VP** **Singapore**: As a Barclays Crisis Management Team - VP, you will actively support our Crisis Management Team to ensure that the crisis management structure, plans, and associated documentation are both up to date and fit for purpose. You will use all documentation and plans to respond to business critical events, and...