Crisis Management
7 days ago
**Direct Responsibilities**
Manage the incidents and crisis communication
- **Crisis Management**:
- Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
- Identify and coordinate key actors in order to restore the service. Lead crisis conference callCommunicate and provide status updates on issues to business users, management team and other stakeholders.
Provide production support
Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.
Take part in the Monitoring and repair of flows
- Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
- Ensure the operational end-to-end monitoring using the available tools and procedures.
- Identify gaps in the process with the expected nominal operation.Supervise the recurrent maintenance intervention.
**Technical & Behavioral Competencies**
The following knowledge and experience are required:
- Ability to assimilate functional & technical architectures
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Ability to take initiative and make decisions
- Rigorous and accuracy
- Ability to collaborate (strong team player)
- Communication skills and client focus
**Must have Qualifications**
- SWIFT or Cash Management background
- Experience 3/5 years
- Data Analytics
- Technology expert in ETL and data processing
- Alteryx, Python, Statistical Analysis, Informatica
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