Head, Crisis Management

**JOB SUMMARY**
- Building the Resilience of the Group will enable us to be able to withstand, respond and recover from operational disruptions. The pillars of Resilience include Operational Resilience (including Business Continuity Management), Crisis Management, and Operational Continuity in Resolution. This role focuses on the Resilience pillar of Crisis Management and will provide leadership and capability managing Crisis Management throughout the Bank. The role-holder will define the Crisis Management Structure and be responsible for addressing crises and developing plans to avoid a debilitating impact on the Bank’s businesses.
- The role-holder will work closely with key stakeholders across TTO, Business, Technology, Functions and Country Management Teams to ensure effective delivery of Crisis Management related activities and is accountable for the development, implementation, and execution of the Group’s end-to-end strategic approach and execution of crisis management. During crisis, this role is accountable for providing the Group and Regional Management Teams with crisis management counsel and specific advice on co-ordination of the bank wide response.

**RESPONSIBILITIES**

**Strategy**
- Lead the development and implementation of the Crisis Management Plan across the Group, including defining roles, responsibilities, communication protocols, and response procedures.
- Provide the leadership which delivers an integrated Crisis Management capability to support the Group strategic intent and encompassing external best practice and innovation.
- Directly engage with members of the Group Management Team, Regional CEOs, Business CEOs and other key stakeholders on thematic strategic aspects of Crisis Management to ensure that the Bank is able to respond to Crisis events.
- Advisor to Group CEO, Group Management Team, TTO and other key stakeholders in the Bank on Crisis related issues.
- Own and maintain the Crisis Management Standard including drafting and maintenance in accordance to Group wide policy and standard guidelines.

**Business**
- Define the Crisis Management Structure, roles and responsibilities to ensure appropriate decision makers are engaged in a crisis in a timely manner.
- Deliver a consistent approach to Crisis Management at Group, Business, Functional and Country level.
- Design and deliver education and training to develop and enhance Crisis Management capability across the Group.
- Design, deliver and support crisis exercises at Group, Business, Function Country level which will develop capability and enable the assessment of crisis preparedness.
- Lead and enable Crisis Management’s interaction with Major Incident Management, Cyber Defence Centre, and Crisis Management Teams to manage escalation and information flow.
- Lead the development and testing of Group-level contingency and crisis management plans to ensure that the Group can respond effectively in an emergency.
- Responsible for supporting other Group Risk Control Owners utilising crisis management in the management of their risks.
- Manage a mechanism for continuous improvement and innovation for crisis management.
- Deliver any internal or external performance reporting requirements for key stakeholders.
- Deliver responsibilities as outlined in Crisis Management Plans.

**Processes**
- Conduct and drive the implementation of Crisis Management process in Group, Business, Functions and Countries.
- Manage external regulatory change landscape and ensure requirements are embedded in the Bank’s processes.
- Ensure response, continuity, recovery, crisis management capabilities, teams, plans are implemented, maintained and effective.
- Ensure crisis management plans, playbooks, runbooks etc. are in place, validated and tested as per relevant policy and standards.

**People & Talent**
- Promotes new thinking, creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks.
- Promotes lean start-up product development mindset and behaviours at scale.
- Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across geographies team.
- Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision.

**Risk Management**
- Responsible for setting the control environment for Crisis Management for Group, Business, Functions and Countries.
- Responsible for defining the minimum standards of controls and metrics which provide businesses and functions the requirements to manage Crisis Management risks.
- Proactively analyse and advise upon the risks faced by the Group globally and build threat mitigation and resilience into the Bank’s Crisis Management capability.
- Internal and external benchmarking of the Risk Management strategy against a set of clearly