Customer Program Manager

Performs tasks such as, but not limited to the following:

- Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts.
- Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
- Manage a site-to-site transfer of multiple programs spanning between 1 to 1.5 years.
- Ability to work with multiple sites across geos and time zone
- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.
- Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
- With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
- Develops plans to meet commitments & schedules for customers.
- Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products.
- Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments.
- Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
- Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
- Participates in the pricing/bid preparation process & contract development & management
- Works with cost ENG,FIN & SCM staff to coordinate efforts to analyze costs & price variances.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
- Provides performance reporting & analysis for monthly OPS Reviews & quarterly Customer Performance Reviews.
- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
- Analyzes performance relative to targets.
- Develops & implements plans to address problem areas.
- Supports account planning, strategy development & sales.
- Works with sales,BD,FIN&cust.to understand the customer needs & develop proposals to meet those needs & achieve company objectives.
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
- Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects

**Knowledge/Skills/Competencies**:

- Site product transfer experience
- Experience in working with multiple sites
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up ( Value add and Materials )
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

**Physical Demands**:

- Duties of this position are performed in a normal office, and remote environment.
- International travel will be required
- Multi-time zone support will be required
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines

**Typical Experience**:

- Nine plus years of relevant experience

**Typical Education**:

- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
- Electrical engineering / mechanical engineering background preferred
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veter