Technical Program Manager, Customer Support
5 days ago
Technical Program Manager, Customer Support Discord Moderator Jobs Job Description Job Title: Technical Program Manager, Customer Support About the Job: As a Technical Program Manager within TikTok's Customer Support team, you will drive operational excellence, enhance customer support platform experiences, and work cross-functionally to improve the product and support services. You'll collaborate with diverse teams like product, engineering, data science, and more to ensure the success of various initiatives focused on user and creator support. Responsibilities: Cross-Functional Collaboration: Work closely with product managers, engineers, UI/UX teams, and more to deliver new products/features for user and creator experience. Program Management: Manage and oversee complex, cross-functional programs, driving their successful delivery. Platform Roadmap: Develop and maintain the roadmap for customer support platform improvements. Data-Driven Insights: Monitor trends, gather data, identify issues, and propose solutions to improve support services. Issue Resolution: Identify service gaps and work with teams to resolve them, using a data-driven approach. Leadership: Provide thought leadership on improving customer support services and processes, ensuring continuous improvement. Qualifications: Minimum Qualifications: Education: BA/BS degree or equivalent. Experience: 3+ years of experience in project delivery or technical implementation, particularly in areas like customer support or trust and safety. Skills: Strong organizational and interpersonal skills; ability to lead strategic and complex programs. Preferred Qualifications: Technical Expertise: Experience in programming, system configuration, SQL, or data analytics. Communication Skills: Excellent communication and influencing skills, with the ability to manage complex projects with diverse teams. Experience in Fast-Paced Environments: Ability to thrive in dynamic, high-pressure situations. Why Join TikTok: Mission-Driven: TikTok's mission is to inspire creativity and bring joy, with a focus on inclusivity and diversity. Growth Opportunities: TikTok fosters an "Always Day 1" mindset, encouraging innovation and growth. Wellness Support: TikTok is committed to employee well-being and offers comprehensive physical and mental health support. #J-18808-Ljbffr
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Technical Program Manager, Customer Support
3 days ago
Singapore TikTok Full time**Responsibilities**: TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results...
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Technical Program Manager
1 week ago
Singapore MICHAEL FAITH HR CONSULTANTS PTE. LTD. Full timeLead end-to-end technical programs for our clients, owning timelines, deliverables, and cross-team dependencies - Translate client technical requirement into clear specs and partner with Engineering to define solution approaches - Run weekly technical steering meetings with strategic clients covering progress on program milestones, KPIs, incident summaries,...
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Singapore NEXTLABS INTERNATIONAL PRIVATE LIMITED Full timeNextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and...
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Technical Program Manager
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Technical Program Manager
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Singapore Meta Full timeSingapore - Full Time**Meta** **Technical Program Management** **Program Management** - The Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. Product TPMs work at the cross-section between technical execution and business strategy and are expected to partner...
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Technical Program Manager
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Singapore AKRIBIS SYSTEMS PTE. LTD. Full timeDepartment Overview: We are seeking a highly motivated and skilled Technical Program Manager specializing in System Integration and Equipment to join our dynamic project team. The Technical Program Manager (TPM) will be responsible for managing the technical relationship and program deliverables for Key
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Technical Program Manager
3 days ago
Singapore Liftoff+Vungle Full timeAt Liftoff, we're building an engine of growth that all mobile app developers can use to power their businesses and find good customers for their apps. This is helping to create a mobile app ecosystem that's diverse, innovative, and socially beneficial. Our products heavily leverage machine learning, huge datasets, and innovative user experiences. Our...
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Technical Program Manager
1 week ago
Singapore Meta Full timeThe Meta Technical Program Management (TPM) community is pioneering technologies to bring people (and businesses) closer together at a global scale. Product TPMs work at the cross-section between technical execution and business strategy and are expected to partner closely with Engineering and Product teams. Being a TPM at Meta means driving impact by...