Technical Program Manager, Customer Support

1 week ago


Singapore TikTok Full time

Technical Program Manager, Customer Support Discord Moderator Jobs Job Description Job Title: Technical Program Manager, Customer Support About the Job: As a Technical Program Manager within TikTok's Customer Support team, you will drive operational excellence, enhance customer support platform experiences, and work cross-functionally to improve the product and support services. You'll collaborate with diverse teams like product, engineering, data science, and more to ensure the success of various initiatives focused on user and creator support. Responsibilities: Cross-Functional Collaboration: Work closely with product managers, engineers, UI/UX teams, and more to deliver new products/features for user and creator experience. Program Management: Manage and oversee complex, cross-functional programs, driving their successful delivery. Platform Roadmap: Develop and maintain the roadmap for customer support platform improvements. Data-Driven Insights: Monitor trends, gather data, identify issues, and propose solutions to improve support services. Issue Resolution: Identify service gaps and work with teams to resolve them, using a data-driven approach. Leadership: Provide thought leadership on improving customer support services and processes, ensuring continuous improvement. Qualifications: Minimum Qualifications: Education: BA/BS degree or equivalent. Experience: 3+ years of experience in project delivery or technical implementation, particularly in areas like customer support or trust and safety. Skills: Strong organizational and interpersonal skills; ability to lead strategic and complex programs. Preferred Qualifications: Technical Expertise: Experience in programming, system configuration, SQL, or data analytics. Communication Skills: Excellent communication and influencing skills, with the ability to manage complex projects with diverse teams. Experience in Fast-Paced Environments: Ability to thrive in dynamic, high-pressure situations. Why Join TikTok: Mission-Driven: TikTok’s mission is to inspire creativity and bring joy, with a focus on inclusivity and diversity. Growth Opportunities: TikTok fosters an "Always Day 1" mindset, encouraging innovation and growth. Wellness Support: TikTok is committed to employee well-being and offers comprehensive physical and mental health support. #J-18808-Ljbffr



  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...


  • Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...


  • Singapore BYTEDANCE PTE. LTD. Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. The...


  • Singapore AKRIBIS SYSTEMS PTE. LTD. Full time

    Department Overview: We are seeking a highly motivated and skilled Technical Program Manager specializing in System Integration and Equipment to join our dynamic project team. The Technical Program Manager (TPM) will be responsible for managing the technical relationship and program deliverables for Key


  • Singapore AFL SINGAPORE PTE. LTD. Full time

    **Responsibilities**: - **Program Planning and Strategy**: You are responsible for developing a comprehensive program plan and strategy that aligns with the organization's goals and objectives. This includes defining program objectives, outlining key milestones, and establishing success metrics. - **Customer Relationship Management**: You are tasked with...


  • Singapore Institute of Technical Education Full time

    **What the role is** As a Management Support Officer (MSO) in ITE College West’s Customer Relations Department, you will be responsible for providing customer service support as well as administrative work at the College's Customer & Visitor Centre (CVC) and/or call center. **What you will be working on** - Respond promptly to customer inquiries at the...


  • Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: - 8 years of experience in technical project management role with experience in leading or directing projects. - Experience with the software development lifecycle, including mobile software...


  • Singapore KLA Full time $150,000 - $250,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...


  • Singapore KLA Full time $200,000 - $250,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...


  • Singapore GrabTaxi Holdings Pte. Ltd. Full time

    About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of...