Customer Project/Program Management

Customer Project/Program ManagementThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above. 

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

Responsibilities:

• Program/project management environment.
• Manages the implementation and utilization of Global Method Project Management (GMPM) methodology.
• Participates in the development and implementation of worldwide, region, sub- region and/or business unit policies, practices, and systems to support the program/projects business.
• May provides strategic direction to maximize success in the industry or solution area. May enhances solution offering set.
• Identifies and sponsors the ongoing development and improvement of leading edge processes and approaches for creating and leveraging intellectual capital.
• Provides an environment in which the program/project business is predictable and profitable.
• Makes contributions to the PM Profession.
• Health of the program portfolio.
• May develop business plan(s), balancing client needs and global solution area focus, consistent with regularly updated client business plans.
• Chairs or participates in the Solution Opportunity Approval and Review (SOAR) meetings and ensures the SOAR process is followed. Sponsors opportunities to the next higher SOAR level as appropriate.
• Drives the quality of bidding, contracting, and delivery of projects.
• May deliver orders, budgeted revenue and margin for the project portfolio.
• Monitors projects during delivery, including periodic project reviews and follow-up on appropriate actions.
• Supports customer work in the selling, contracting, and delivery phases.
• May develop and manage strong customer relationships at senior levels.
• Consults with worldwide, region, sub-region or business unit management on programs or processes to improve the health of the project portfolio.
• Professional development.
• Responsible for personnel, and business management, including accountability for team effectiveness and people development.
• Communicates regularly with practitioners on matters relevant to the profession.
• Consults with practitioners on career development and professional certification matters.
• Assesses the development needs of the program/project management community and implements development plans. Makes recommendations for the continued development of the Project Management Development Program.
• Mentors and/or establishes mentoring programs for the program/project management community.
• Leads the implementation of project management incentive and recognition programs.

Education and Experience Required:

• First level and Advanced University degree preferred plus 10-15 years directly related experience.
• PMP Certified or equivalent IPMA or AIPM certification.

Knowledge and Skills:

• Demonstrates broad knowledge of corporate organization, culture, policies, products, markets and processes.
• Is knowledgeable in:.
• corporate standards of excellence.
• personnel development strategies including:.
• performance appraisal techniques and coaching & mentoring.
• Has skills in and demonstrates state-of-the-art technical, functional & business knowledge: project portfolio management project management.
• Customer Engagement Roadmap.
• Global Method for Project Management assessment and management, business development, account management & engagement pursuit, financial fundamentals & forecasting methods, capacity & capability planning.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Manager_

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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