Guest Service Officer

2 days ago


Singapore COVER PROJECTS PTE. LTD. Full time

**Key Responsibilities**:

- Manage guest check-ins, check-outs, inquiries, and special requests with efficiency and care
- Provide exceptional customer service and resolve guest concerns or complaints promptly
- Maintain a professional and welcoming front desk and lobby environment
- Coordinate with departments including Housekeeping, Security, Engineering, F&B, Sales, and Wellness to fulfill guest needs
- Work with the sales and reservations team to ensure accurate booking and guest information
- Conduct room and facilities viewings when sales staff are unavailable, especially on weekends and public holidays, and ensure guest handover to sales for follow-up
- Enforce cleanliness and organization of the front desk and surrounding areas
- Support the implementation of safety and emergency protocols as needed
- Ensure compliance with all hotel SOPs, policies, and local regulations
- Submit required forms or guest records to relevant government authorities (e.g., for foreign guests) in a timely manner
- Assist with other duties or ad-hoc tasks as assigned by the management

**Requirements**:

- Diploma or Bachelor's Degree in Hospitality Management preferred
- Minimum 2 years’ experience in a similar role in a reputable hotel or serviced residence
- Strong communication skills, both written and verbal, with the ability to connect with diverse guests
- Excellent customer service orientation and problem-solving ability
- Organized, proactive, and resourceful with high attention to detail
- Able to multitask effectively in a dynamic environment
- Willingness to work rotating shifts including weekends, nights, and public holiday



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