Hotel Guest Service Officer

Before submitting your resume, kindly take note to include the following information or it will not be considered: Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.) Relevant experience and references (if available)The Sultan HotelFront Office Guest Service Officer (Full Time) 5-day work week, including rotating...

1. PRIMARY OBJECTIVES 1.1 To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. 1.2 To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. 1.3 To be smart and tidy in personal appearance. 1.4 To greet and welcome all guests’...

Before submitting your resume, kindly take note to include the following information or it will not be considered: Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.) Relevant experience and references (if available) The Sultan Hotel Front Office Guest Service Officer (Full Time) 5-day work week, including rotating...

Roles & Responsibilities Summary This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival. Responsibilities Handling of Reception / Front Desk duties including but not limited to...

**Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...

Roles & Responsibilities Responsibilities: Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries. Understanding the guests’ preferences to ensure that services offered meet their needs. Stay well-informed...

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating...

The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge. **Primary Responsibilities**: - Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. - Assist in the...

Roles & Responsibilities Responsibilities: Create positive and memorable guests’ experiences within the hotel lobby and reception area. Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. Maintains comprehensive and accurate...

**Scope of Position**: Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal...