Hotel Guest Relations Officer

5 days ago


Singapore HOTEL ROYAL LIMITED Full time

JOB SCOPE Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests. JOB RESPONSIBILITIES Attend to guests enquiries, complaints and follow up on the complaints made by guests. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer. Escort guests to their allocated guest rooms and show them the amenities in the room. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded. Assist in the billing of guests invoices. Ensure that Bell hops and Doorman are available to attend to



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