Guest Service Executive

4 days ago

Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards: Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager Respond promptly to guest requests for a supervisor or manager Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel Ensure our customers receive a fast, efficient and friendly check in and check out Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained Preparation and co-ordination of group arrivals/departures. Ensure a good performance oriented working environment within the department and motivate the staff Participate regularly in training courses and put the skills learned there into practice Receives

  • Guest Services Executive

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...

  • Guest Services Manager

    2 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    At least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...

  • Guest Services Executive

    1 week ago

    Singapore Conservatorium Hotel Full time $30,000 - $60,000 per year

    Guest Services Executive (Front Office / Concierge)JR-02097RoomsFull timePermanentMandarin Oriental, SingaporeGUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together,...

  • Guest Service Executive

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...

  • Guest Services Executive

    7 days ago

    Singapore Paradox Clarke Quay Pte. Ltd. Full time

    Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable...

  • Guest Services Executive

    2 weeks ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time $30,000 - $45,000 per year

    The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.Primary...

  • Guest Services Executive

    2 days ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    Guest Services Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences Duties and Responsibilities Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the...

  • Guest Service Executive

    3 days ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression OpportunitiesDynamic team **Job Description**: - Reporting to the Assistant...

  • Guest Service Executive

    2 days ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities Dynamic team **Job Description**: - Reporting to the...

  • Guest Service Executive

    2 days ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road. Job Highlights: - 5-day work week - Career Progression Opportunities - Dynamic team **Job Description**: - Reporting to the...