Guest Services Executive
6 days ago
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Primary Responsibilities
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
suggestions to the hotel surrounding areas
Assist guests with check-in and check out
Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
payment
Manage and assist guests with any enquiry that may arise
Process all guests check out by confirming invoice balance, payment mode and feedback on stay
Knowledge and Experience
Diploma from preferably hospitality or related field
Minimum 1 years' relevant experience or in customer service
Excellent written and communication skills in English and ability to communicate in a second language
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