Guest Service Executive

2 days ago

Singapore KOTR PTE. LTD. Full time

About C.O.T.U
C.O.T.U (Center Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.
Role Overview
The
Guest Service Executive i
is responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.
Key Responsibilities
Guest Reception:
Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
Order Management:
Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
Guest Inquiries and Service:
Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
Issue Resolution:
Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
Coordination with Service Staff:
Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
Upselling:
Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
Event Support:
Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
Feedback Collection:
Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
Billing &

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